2024 – S1 – MNG2601 – ASSESSMENT 5 – Q&A
Assessment 5
Started on Monday, 22 April 2024,
State Finished
Completed on Monday, 22 April 2024,
Time taken
Grade 15.00 out of 15.00 (100%)
Question 1
Mr Maizey emphasised that the Starbucks brand is people-centric and have a strong
focus on the well-being of its employees, the environment, and guests. Against the
backdrop of the pandemic, RCC ensured that staff members and customers were
safe and protected through a vaccination drive. All staff were encouraged to be
vaccinated and on a voluntary basis. An incentive reward program was implemented,
rewarding employees who get vaccinated. The vaccination drive that RCC
introduced, is using _____ power to change the behaviour of employees towards
vaccinations.
a.
referent
b.
motivation
c.
legitimate
d.
reward
1
, 2024 – S1 – MNG2601 – ASSESSMENT 5 – Q&A
Question 2
In 2019 Taste Holdings’ executive team, with CEO Dylan Pienaar, made a difficult
decision. They announced their exit out of the food business industry. Taste
Holdings reported that its Starbucks stores are more expensive to set up and run
compared to their competitors. Subsequently, they started the process to sell their
food businesses, rebranded as Luxe, and will only be focussing on their luxury
divisions - NWJ, Arthur Kaplan and World’s Finest Watches. Dylan Pienaar would
typically make _____ plans, with a _____term timeframe.
a.
tactical, long
b.
strategic, long
c.
tactical, intermediate
d.
strategic, intermediate
Question 3
The balanced scorecard has four measures, namely _____.
a.
technological performance, profitability, internal business, and innovative and
learning performance
b.
financial performance, customer service, internal business, and learning and growth
performance
c.
financial performance, customer service, internal business, and innovative and
learning performance
d.
technological performance, customer service, internal business, and innovative and
learning performance
2
Assessment 5
Started on Monday, 22 April 2024,
State Finished
Completed on Monday, 22 April 2024,
Time taken
Grade 15.00 out of 15.00 (100%)
Question 1
Mr Maizey emphasised that the Starbucks brand is people-centric and have a strong
focus on the well-being of its employees, the environment, and guests. Against the
backdrop of the pandemic, RCC ensured that staff members and customers were
safe and protected through a vaccination drive. All staff were encouraged to be
vaccinated and on a voluntary basis. An incentive reward program was implemented,
rewarding employees who get vaccinated. The vaccination drive that RCC
introduced, is using _____ power to change the behaviour of employees towards
vaccinations.
a.
referent
b.
motivation
c.
legitimate
d.
reward
1
, 2024 – S1 – MNG2601 – ASSESSMENT 5 – Q&A
Question 2
In 2019 Taste Holdings’ executive team, with CEO Dylan Pienaar, made a difficult
decision. They announced their exit out of the food business industry. Taste
Holdings reported that its Starbucks stores are more expensive to set up and run
compared to their competitors. Subsequently, they started the process to sell their
food businesses, rebranded as Luxe, and will only be focussing on their luxury
divisions - NWJ, Arthur Kaplan and World’s Finest Watches. Dylan Pienaar would
typically make _____ plans, with a _____term timeframe.
a.
tactical, long
b.
strategic, long
c.
tactical, intermediate
d.
strategic, intermediate
Question 3
The balanced scorecard has four measures, namely _____.
a.
technological performance, profitability, internal business, and innovative and
learning performance
b.
financial performance, customer service, internal business, and learning and growth
performance
c.
financial performance, customer service, internal business, and innovative and
learning performance
d.
technological performance, customer service, internal business, and innovative and
learning performance
2
