Ch01
Student: ___________________________________________________________________________
1. Three basic levels of analysis in organizational behavior are individual, group, and organizational.
True False
2. Organizational behavior is applicable only in for-profit organizations.
True False
3. By definition, organizational behavior is research-oriented and not application-oriented.
True False
4. The field of organizational behavior has evolved over time.
True False
5. Prior to the human relations movement, employees were viewed and treated simply as inputs into the
production process.
True False
6. The essence of the Hawthorne studies was to manipulate a variety of workplace factors and measure the
effects on worker performance.
True False
7. The Hawthorne studies showed that data-driven research can guide managerial actions.
True False
8. Elton Mayo advised managers to attend to employees' emotional needs in his work ‘The Human
Problems of an Industrial Civilization.'
True False
9. Mary Parker Follett, a famous management consultant, strongly believed in demanding performance from
employees instead of motivating job performance.
True False
10. Theory Y assumptions about employees, according to McGregor, are pessimistic and negative.
True False
11. One of the main assumptions of McGregor's Theory Y is that work is a natural activity, just like play or
rest.
True False
12. From the employees' perspective, Theory Y management practices are a major barrier to productivity
improvement and employee well-being.
True False
13. The contingency approach grew from awareness that OB theories cannot be applied in all situations.
True False
14. The contingency approach discourages managers from viewing organizational behavior (OB) within a
situational context.
True False
15. The human relations movement was widely criticized because it viewed employees as passive economic
beings rather than active social beings.
True False
,16. The field of organizational behavior (OB) is dynamic and a work in progress.
True False
17. Human and social capital cannot be built; they are inherent qualities.
True False
18. Human capital is job-specific and hence, cannot be generalized to various jobs.
True False
19. Social capital can either be internal or external to the organization.
True False
20. Expenditure on education and training can be treated as investment in human capital.
True False
21. The field of organizational behavior is influenced by changes in the field of psychology.
True False
22. Positive organizational behavior (POB) is positively associated with employee engagement and
organizational commitment.
True False
23. The ‘C' in Fred Luthans's CHOSE model of key positive organizational behavior (POB) dimensions
stands for confidence.
True False
24. E-business refers to using the Internet to facilitate every aspect of running a business.
True False
25. An e-business is one that relies on the internet primarily to buy and sell things.
True False
26. E-business has significant implications for management, but not for organizational behavior.
True False
27. In today's world, in order to be able to compete in global market, one has to be an industry giant.
True False
28. Professional networking sites such as LinkedIn help employees expand and cultivate their social
capital.
True False
29. Technology enables employees to exert more control over the information they send and receive.
True False
30. Ethics involves the study of moral issues and choices.
True False
31. Sustainable businesses are led by CEOs who take a target-driven approach rather than an inclusive
approach.
True False
32. Senior executives tend to resort to unethical behaviour more frequently than lower-level employees.
True False
33. According to Kent Hodgson, there are absolute ethical answers for decision makers.
True False
34. An ethical organization strives to increase the need for whistle-blowing within the organization.
True False
,35. Organizations can reduce the need for whistle-blowing by encouraging free and open expression of
dissenting viewpoints.
True False
36. Which of the following best describes the field of organizational behavior?
A. An exclusively theoretical approach to understanding the various management styles
B. A field dedicated to analyzing the interactions of corporate organizations in the market
C. A branch of management theory that operates independently of psychology and anthropology
D. An interdisciplinary field dedicated to better understanding and managing people at work
E. A field of research dedicated to improving motivational tactics to increase productivity
37. Before the human relations movement in management, employees were viewed as:
A. self-motivated and ambitious.
B. human capital for the firm.
C. inputs in the production process.
D. individuals with their own needs.
E. social capital for the firm.
38. The development of _____ in management theory changed the view of employees as simply inputs into
the production process.
A. the human relations movement
B. Gantt charts
C. Taylorism
D. the contingency approach
E. the scientific method
39. The _____ was/were the prime stimulus for the human relations movement in management and
organizational behavior.
A. World Wars
B. Great Depression
C. Hawthorne studies
D. contingency approach
E. Internet
40. ____, who headed the Harvard researchers in the Hawthorne studies, advised managers to attend to
employees' emotional needs.
A. Fredrick Taylor
B. Mary Parker Follet
C. Elton Mayo
D. Douglas McGregor
E. Frank Gilbreth
41. According to the researchers in the Hawthorne studies, the results from the Hawthorne studies
demonstrated that employee performance can be improved by:
A. developing a formal procedure for collective bargaining.
B. developing a code of ethics for the organization.
C. following an autocratic leadership style.
D. attending to individual needs and group dynamics.
E. formulating a mission statement for the organization.
42. The 1933 book "The Human Problems of an Industrial Civilization", which advised managers to attend to
employees' emotional needs, was written by:
A. Mary Parker Follet.
B. Fredrick Taylor.
C. Elton Mayo.
D. Douglas McGregor.
E. Clayton Christensen.
, 43. _____ was a female management consultant in the male-dominated industrial world of the 1920s, who
advocated a "pull" rather than "push" strategy for managers.
A. Mary Baker Eddy
B. Susan B Anthony
C. G.E.M. Anscombe
D. Mary Parker Follett
E. Lillian Gilbreth
44. The 1960 book titled ‘The Human Side of Enterprise' was written by:
A. Elton Mayo.
B. Douglas McGregor.
C. Fredrick Taylor.
D. Mary Parker Follett.
E. Clayton Christensen.
45. Which of these is a Theory X assumption about people at work?
A. Work is a natural activity.
B. People are capable of self-direction if they are committed to objectives.
C. The typical employee can learn to accept and seek responsibility.
D. People become committed to objectives if they are rewarded for doing so.
E. Most people prefer to be directed.
46. Which of these is a Theory Y assumption about people at work?
A. People can learn to accept and seek responsibility.
B. Most people dislike work.
C. Most people actually prefer to be directed.
D. People require close direction when they are working.
E. People are interested only in security.
47. As a production manager of Great Golf Products (GGP), Hannah believes that her employees are capable
of self-direction and self-control. She also believes that they are committed to GGP's objectives since
they are rewarded for doing so. According to Douglas McGregor's system, Hannah can be described as
a:
A. Theory X manager.
B. social capital manager.
C. Six Sigma manager.
D. Theory Y manager.
E. Hawthorne manager.
48. John has always believed that his employees are lazy and they dislike work. He is afraid that if he does
not provide close direction and supervision, they will goof off. John's managerial style conforms to:
A. Maslow's hierarchy of needs.
B. the findings of the Hawthorne studies.
C. Mary Follet's theories.
D. the human relations view.
E. McGregor's Theory X.
49. Contingency theory in management grew from the awareness that:
A. organizational behavior theories are incorrect.
B. organizational behavior theories cannot be applied to all situations.
C. McGregor's Theory Y made more sense than McGregor's Theory X.
D. it is important to rely on the "one best method" in all cases.
E. Theory Y management is a barrier to employee well-being.
Student: ___________________________________________________________________________
1. Three basic levels of analysis in organizational behavior are individual, group, and organizational.
True False
2. Organizational behavior is applicable only in for-profit organizations.
True False
3. By definition, organizational behavior is research-oriented and not application-oriented.
True False
4. The field of organizational behavior has evolved over time.
True False
5. Prior to the human relations movement, employees were viewed and treated simply as inputs into the
production process.
True False
6. The essence of the Hawthorne studies was to manipulate a variety of workplace factors and measure the
effects on worker performance.
True False
7. The Hawthorne studies showed that data-driven research can guide managerial actions.
True False
8. Elton Mayo advised managers to attend to employees' emotional needs in his work ‘The Human
Problems of an Industrial Civilization.'
True False
9. Mary Parker Follett, a famous management consultant, strongly believed in demanding performance from
employees instead of motivating job performance.
True False
10. Theory Y assumptions about employees, according to McGregor, are pessimistic and negative.
True False
11. One of the main assumptions of McGregor's Theory Y is that work is a natural activity, just like play or
rest.
True False
12. From the employees' perspective, Theory Y management practices are a major barrier to productivity
improvement and employee well-being.
True False
13. The contingency approach grew from awareness that OB theories cannot be applied in all situations.
True False
14. The contingency approach discourages managers from viewing organizational behavior (OB) within a
situational context.
True False
15. The human relations movement was widely criticized because it viewed employees as passive economic
beings rather than active social beings.
True False
,16. The field of organizational behavior (OB) is dynamic and a work in progress.
True False
17. Human and social capital cannot be built; they are inherent qualities.
True False
18. Human capital is job-specific and hence, cannot be generalized to various jobs.
True False
19. Social capital can either be internal or external to the organization.
True False
20. Expenditure on education and training can be treated as investment in human capital.
True False
21. The field of organizational behavior is influenced by changes in the field of psychology.
True False
22. Positive organizational behavior (POB) is positively associated with employee engagement and
organizational commitment.
True False
23. The ‘C' in Fred Luthans's CHOSE model of key positive organizational behavior (POB) dimensions
stands for confidence.
True False
24. E-business refers to using the Internet to facilitate every aspect of running a business.
True False
25. An e-business is one that relies on the internet primarily to buy and sell things.
True False
26. E-business has significant implications for management, but not for organizational behavior.
True False
27. In today's world, in order to be able to compete in global market, one has to be an industry giant.
True False
28. Professional networking sites such as LinkedIn help employees expand and cultivate their social
capital.
True False
29. Technology enables employees to exert more control over the information they send and receive.
True False
30. Ethics involves the study of moral issues and choices.
True False
31. Sustainable businesses are led by CEOs who take a target-driven approach rather than an inclusive
approach.
True False
32. Senior executives tend to resort to unethical behaviour more frequently than lower-level employees.
True False
33. According to Kent Hodgson, there are absolute ethical answers for decision makers.
True False
34. An ethical organization strives to increase the need for whistle-blowing within the organization.
True False
,35. Organizations can reduce the need for whistle-blowing by encouraging free and open expression of
dissenting viewpoints.
True False
36. Which of the following best describes the field of organizational behavior?
A. An exclusively theoretical approach to understanding the various management styles
B. A field dedicated to analyzing the interactions of corporate organizations in the market
C. A branch of management theory that operates independently of psychology and anthropology
D. An interdisciplinary field dedicated to better understanding and managing people at work
E. A field of research dedicated to improving motivational tactics to increase productivity
37. Before the human relations movement in management, employees were viewed as:
A. self-motivated and ambitious.
B. human capital for the firm.
C. inputs in the production process.
D. individuals with their own needs.
E. social capital for the firm.
38. The development of _____ in management theory changed the view of employees as simply inputs into
the production process.
A. the human relations movement
B. Gantt charts
C. Taylorism
D. the contingency approach
E. the scientific method
39. The _____ was/were the prime stimulus for the human relations movement in management and
organizational behavior.
A. World Wars
B. Great Depression
C. Hawthorne studies
D. contingency approach
E. Internet
40. ____, who headed the Harvard researchers in the Hawthorne studies, advised managers to attend to
employees' emotional needs.
A. Fredrick Taylor
B. Mary Parker Follet
C. Elton Mayo
D. Douglas McGregor
E. Frank Gilbreth
41. According to the researchers in the Hawthorne studies, the results from the Hawthorne studies
demonstrated that employee performance can be improved by:
A. developing a formal procedure for collective bargaining.
B. developing a code of ethics for the organization.
C. following an autocratic leadership style.
D. attending to individual needs and group dynamics.
E. formulating a mission statement for the organization.
42. The 1933 book "The Human Problems of an Industrial Civilization", which advised managers to attend to
employees' emotional needs, was written by:
A. Mary Parker Follet.
B. Fredrick Taylor.
C. Elton Mayo.
D. Douglas McGregor.
E. Clayton Christensen.
, 43. _____ was a female management consultant in the male-dominated industrial world of the 1920s, who
advocated a "pull" rather than "push" strategy for managers.
A. Mary Baker Eddy
B. Susan B Anthony
C. G.E.M. Anscombe
D. Mary Parker Follett
E. Lillian Gilbreth
44. The 1960 book titled ‘The Human Side of Enterprise' was written by:
A. Elton Mayo.
B. Douglas McGregor.
C. Fredrick Taylor.
D. Mary Parker Follett.
E. Clayton Christensen.
45. Which of these is a Theory X assumption about people at work?
A. Work is a natural activity.
B. People are capable of self-direction if they are committed to objectives.
C. The typical employee can learn to accept and seek responsibility.
D. People become committed to objectives if they are rewarded for doing so.
E. Most people prefer to be directed.
46. Which of these is a Theory Y assumption about people at work?
A. People can learn to accept and seek responsibility.
B. Most people dislike work.
C. Most people actually prefer to be directed.
D. People require close direction when they are working.
E. People are interested only in security.
47. As a production manager of Great Golf Products (GGP), Hannah believes that her employees are capable
of self-direction and self-control. She also believes that they are committed to GGP's objectives since
they are rewarded for doing so. According to Douglas McGregor's system, Hannah can be described as
a:
A. Theory X manager.
B. social capital manager.
C. Six Sigma manager.
D. Theory Y manager.
E. Hawthorne manager.
48. John has always believed that his employees are lazy and they dislike work. He is afraid that if he does
not provide close direction and supervision, they will goof off. John's managerial style conforms to:
A. Maslow's hierarchy of needs.
B. the findings of the Hawthorne studies.
C. Mary Follet's theories.
D. the human relations view.
E. McGregor's Theory X.
49. Contingency theory in management grew from the awareness that:
A. organizational behavior theories are incorrect.
B. organizational behavior theories cannot be applied to all situations.
C. McGregor's Theory Y made more sense than McGregor's Theory X.
D. it is important to rely on the "one best method" in all cases.
E. Theory Y management is a barrier to employee well-being.
