Chapter 01: The Strategic Role of Human Resources Management
1. Human resources management refers to
management techniques for controlling people at work.
concepts and techniques used in leading people at work.
the management of people in organizations.
all managerial activities.
concepts and techniques for organizing work activities.
Difficulty: 1
QuestionID: 01-01
Page-Reference: 2
Topic: Develops business cases for HR activity
Skill: Recall
Objective: LO-1 Define human resources management and analyze the strategic significance of
human resources management.
Answer: the management of people in organizations.
2. The knowledge, education, training, skills, and expertise of a firm's
workers are known as
management's philosophy.
human capital.
physical capital.
production capital.
cultural diversity.
,Difficulty: 1
QuestionID: 01-02
Page-Reference: 2
Topic: Develops business cases for HR activity
Skill: Recall
Objective: LO-1 Define human resources management and analyze the strategic significance of
human resources management.
Answer: human capital.
3. A company uses a system to measure the impact of human resources
which balances measures relating to financial results, customers, internal
business processes, and human capital management. This system is known
as the
HRIS.
balanced scorecard.
Human Capital Index.
balanced strategy.
none of the above.
Difficulty: 3
QuestionID: 01-03
Page-Reference: 9
Topic: Provides support and expertise to managers and supervisors with respect to managing
people
Skill: Applied
Objective: LO-2 Describe the two categories of activities required of HR managers and discuss
examples of each.
,Answer: balanced scorecard.
4. You have been tasked with building employee engagement at the firm
you work for. Strategic human resources initiatives you would consider
implementing include
employee recognition programs.
diversity programs.
employee recognition programs and management development programs.
job design indicators.
employee relations activity.
Difficulty: 2
QuestionID: 01-04
Page-Reference: 6
Topic: Guides and facilitates change in organizational culture or values consistent with business
strategy
Skill: Applied
Objective: LO-5 Explain how HRM has changed over recent years to include a higher-level
advisory role.
Answer: employee recognition programs and management development programs.
5. HR department staff members are traditionally involved in key
operational responsibilities. Which of the following is an operational
responsibility?
collecting metrics
analyzing metrics
interpreting human right laws
setting goals and objectives
, interpreting health and safety legislation
Difficulty: 2
QuestionID: 01-05
Page-Reference: 8
Topic: Provides support and expertise to managers and supervisors with respect to managing
people
Skill: Applied
Objective: LO-2 Describe the two categories of activities required of HR managers and discuss
examples of each.
Answer: collecting metrics
6. Being completely familiar with employment legislation, HR policies and
procedures, collective agreements, and the outcome of recent arbitration
hearings and court decisions is most closely related to which of the
following HR activities?
offering advice
formulating policies and procedures
providing services
serving as a consultant
serving as a change agent
Difficulty: 3
QuestionID: 01-06
Page-Reference: 5
Topic: Develops business cases for HR activity
Skill: Applied
1. Human resources management refers to
management techniques for controlling people at work.
concepts and techniques used in leading people at work.
the management of people in organizations.
all managerial activities.
concepts and techniques for organizing work activities.
Difficulty: 1
QuestionID: 01-01
Page-Reference: 2
Topic: Develops business cases for HR activity
Skill: Recall
Objective: LO-1 Define human resources management and analyze the strategic significance of
human resources management.
Answer: the management of people in organizations.
2. The knowledge, education, training, skills, and expertise of a firm's
workers are known as
management's philosophy.
human capital.
physical capital.
production capital.
cultural diversity.
,Difficulty: 1
QuestionID: 01-02
Page-Reference: 2
Topic: Develops business cases for HR activity
Skill: Recall
Objective: LO-1 Define human resources management and analyze the strategic significance of
human resources management.
Answer: human capital.
3. A company uses a system to measure the impact of human resources
which balances measures relating to financial results, customers, internal
business processes, and human capital management. This system is known
as the
HRIS.
balanced scorecard.
Human Capital Index.
balanced strategy.
none of the above.
Difficulty: 3
QuestionID: 01-03
Page-Reference: 9
Topic: Provides support and expertise to managers and supervisors with respect to managing
people
Skill: Applied
Objective: LO-2 Describe the two categories of activities required of HR managers and discuss
examples of each.
,Answer: balanced scorecard.
4. You have been tasked with building employee engagement at the firm
you work for. Strategic human resources initiatives you would consider
implementing include
employee recognition programs.
diversity programs.
employee recognition programs and management development programs.
job design indicators.
employee relations activity.
Difficulty: 2
QuestionID: 01-04
Page-Reference: 6
Topic: Guides and facilitates change in organizational culture or values consistent with business
strategy
Skill: Applied
Objective: LO-5 Explain how HRM has changed over recent years to include a higher-level
advisory role.
Answer: employee recognition programs and management development programs.
5. HR department staff members are traditionally involved in key
operational responsibilities. Which of the following is an operational
responsibility?
collecting metrics
analyzing metrics
interpreting human right laws
setting goals and objectives
, interpreting health and safety legislation
Difficulty: 2
QuestionID: 01-05
Page-Reference: 8
Topic: Provides support and expertise to managers and supervisors with respect to managing
people
Skill: Applied
Objective: LO-2 Describe the two categories of activities required of HR managers and discuss
examples of each.
Answer: collecting metrics
6. Being completely familiar with employment legislation, HR policies and
procedures, collective agreements, and the outcome of recent arbitration
hearings and court decisions is most closely related to which of the
following HR activities?
offering advice
formulating policies and procedures
providing services
serving as a consultant
serving as a change agent
Difficulty: 3
QuestionID: 01-06
Page-Reference: 5
Topic: Develops business cases for HR activity
Skill: Applied
