Chapter 01
Managing and Performing
True / False Questions
1. One of the ongoing challenges that characterize the current business landscape is globalization.
True False
2. Globalization affects both small and large companies.
True False
3. A global company can be headquartered anywhere, but all employees come from the organization's ho
True False
4. Companies that want to grow should stay focused on domestic markets rather than on competing int
True False
5. Globalization affects only large companies with overseas operations.
True False
6. Technology has had only positive effects in the workplace, due to the tremendous opportunities it pre
True False
7. Technology both complicates things and creates new opportunities.
True False
1
,8. Web 2.0 is redefining ways in which customers and sellers are sharing knowledge.
True False
9. Knowledge management is a set of practices aimed at discovering and harnessing the competition's in
True False
10. The most precious resources of an organization are people's expertise, skills, wisdom, and relationshi
True False
11. Effective collaboration can occur within but not outside an organization's boundaries.
True False
12. It is not possible for a customer to collaborate with a company.
True False
13. Companies today must motivate and capitalize on the ideas of people outside the organization.
True False
14. The key to understanding the success of a company is solely based on how much the industry in whi
True False
15. The fundamental success drivers of performance are leading, conceptualizing, emotional intelligence,
True False
2
, 16. Innovation is the introduction of new goods and services.
True False
17. If an organization does not innovate, it will soon cease to exist.
True False
18. The need for innovation is driven in part by globalization.
True False
19. In general, sustainability is defined as the excellence of a product.
True False
20. An approach to achieving total quality includes preventing defects before they occur.
True False
21. Aesthetics, while important to customers, are not considered an aspect of quality.
True False
22. Today, customers value the quality of both physical goods and services.
True False
23. Service is the speed and dependability with which an organization delivers what customers want.
True False
3
, 24. One dimension of service quality is making it easy and enjoyable for customers to experience a servi
True False
25. Corporate speed means being fast to respond to both your customers and the competition.
True False
26. Cost competitiveness simply means pricing products lower than all competitors' products.
True False
27. The Internet has made cost competitiveness a more important consideration for businesses.
True False
28. Rising demand for resources, limited supplies, and changing social attitudes have contributed to the
True False
29. Done properly, sustainability allows people to live in ways that can be maintained for a short period
True False
30. The best managers and companies focus primarily on one of the six dimensions of competitive advan
True False
31. In terms of good management, to be efficient is to achieve organizational goals.
True False
4
Managing and Performing
True / False Questions
1. One of the ongoing challenges that characterize the current business landscape is globalization.
True False
2. Globalization affects both small and large companies.
True False
3. A global company can be headquartered anywhere, but all employees come from the organization's ho
True False
4. Companies that want to grow should stay focused on domestic markets rather than on competing int
True False
5. Globalization affects only large companies with overseas operations.
True False
6. Technology has had only positive effects in the workplace, due to the tremendous opportunities it pre
True False
7. Technology both complicates things and creates new opportunities.
True False
1
,8. Web 2.0 is redefining ways in which customers and sellers are sharing knowledge.
True False
9. Knowledge management is a set of practices aimed at discovering and harnessing the competition's in
True False
10. The most precious resources of an organization are people's expertise, skills, wisdom, and relationshi
True False
11. Effective collaboration can occur within but not outside an organization's boundaries.
True False
12. It is not possible for a customer to collaborate with a company.
True False
13. Companies today must motivate and capitalize on the ideas of people outside the organization.
True False
14. The key to understanding the success of a company is solely based on how much the industry in whi
True False
15. The fundamental success drivers of performance are leading, conceptualizing, emotional intelligence,
True False
2
, 16. Innovation is the introduction of new goods and services.
True False
17. If an organization does not innovate, it will soon cease to exist.
True False
18. The need for innovation is driven in part by globalization.
True False
19. In general, sustainability is defined as the excellence of a product.
True False
20. An approach to achieving total quality includes preventing defects before they occur.
True False
21. Aesthetics, while important to customers, are not considered an aspect of quality.
True False
22. Today, customers value the quality of both physical goods and services.
True False
23. Service is the speed and dependability with which an organization delivers what customers want.
True False
3
, 24. One dimension of service quality is making it easy and enjoyable for customers to experience a servi
True False
25. Corporate speed means being fast to respond to both your customers and the competition.
True False
26. Cost competitiveness simply means pricing products lower than all competitors' products.
True False
27. The Internet has made cost competitiveness a more important consideration for businesses.
True False
28. Rising demand for resources, limited supplies, and changing social attitudes have contributed to the
True False
29. Done properly, sustainability allows people to live in ways that can be maintained for a short period
True False
30. The best managers and companies focus primarily on one of the six dimensions of competitive advan
True False
31. In terms of good management, to be efficient is to achieve organizational goals.
True False
4
