IAHSS CHAPTER QUESTIONS
AND 100% CORRECT
ANSWERS 2024
1. Which of the following is NOT one of the classifications of healthcare
organizations discussed in this chapter?
a. proprietary or for-profit
b. not-for-profit
c. government-supported
d. individual healthcare: Individual healthcare
2. Which of the following is NOT a risk issue for healthcare?
a. Drugs are used and stored in the facility
b. Mostly female staff
c. High percentage of technical and professional staff
d. Publicly accessible and many doors must remain open: High percentage of technical and
professional staff
3. Which of the follwing is usually at the top of the organizational chart?
a. board of directors
b. department leaders
c. assistant administrators
,d. vice presidents: Board of Directors
4. Which of the following statements best describes employees?
a. medical staff contracted by the facility
b. all staff directly employed by the facility
c. volunteers who donate their time
d. contracted persons: All staff directly employed by the facility
5. Security uses senior management's endorsement to build what kind of program?
a. strong and effective
b. a program that works in a small part of the facility
c. generally effective
d. strong and simple: Strong and Effective
6. How should friendships and interpersonal relationships between security officers and
staff members from other departments be treated?
a. Discouraged
b. Encouraged
c. Encouraged, but monitored
d. Encouraged, but security staff educated about ethics and avoiding fa-voritism:
Encouraged, but security staff educated about ethics and avoiding favoritism
7. Which of the following allows a department to assess its cost-effectiveness within an
organization?
a. crime analysis
b. risk assessments
c. benchmarking: Benchmarking
,8. What should the most primary overriding concern of any security department be?
a. It's image
b. The safety and well-being of anyone in the facility
c. the goals and missions of the entity employing the security services
d. Cost-effectiveness: The goals and mission of the entity employing the security services
9. Which of the following are skills a security professional should have and use at all times?
a. good observation skills
b. good communication skills
c. tolerance
d. all the above: All the above
10. Why are vendors potentially a high-security risk to a health care facility?
a. Vendors often have access to sensitive areas yet staff of the healthcare organizations
may know very little about vendors background.
b. vendors typically drive large vehicles that can conceal large amounts of stolen property
or contraband
c. completing vendors may clash at a facility
d. vendors may be bringing in high-demand products that could be targeted for theft:
Vendors often have access to sensitive areas yet staff of the healthcare organizations
may know very little about vendors background
11. In the patient- and family-centered care philosophy, who determines which individuals
are part of the patient's family?
a. patient's parents or legal guardians
b. nursing staff
, c. attending physician
d. the patient provided he or she is developmentally mature and competent to do so: The
patient provided he or she is developmentally mature and competent to do so
12. Which of the following is NOT an example of an external customer?
a. patients
b. vendors
c. employees
d. regulatory agencies: Employees
13. Which of the following does NOT help the security uniform communicate an
appropriate message to the public?
a. clean uniform
b. wearing the uniform shirt untucked
c. well-cared-for uniform
d. shined footwear: Wearing the uniform shirt untucked
14. Which of the following is NOT an example of undesirable behavior and demeanor
in a security officer?
a. bad attitude
b. dishonesty
c. impoliteness
d. confidence: Confidence
15. What is the relationship between employees and management sometimes called?
a. employee relations
b. protest management decisions
AND 100% CORRECT
ANSWERS 2024
1. Which of the following is NOT one of the classifications of healthcare
organizations discussed in this chapter?
a. proprietary or for-profit
b. not-for-profit
c. government-supported
d. individual healthcare: Individual healthcare
2. Which of the following is NOT a risk issue for healthcare?
a. Drugs are used and stored in the facility
b. Mostly female staff
c. High percentage of technical and professional staff
d. Publicly accessible and many doors must remain open: High percentage of technical and
professional staff
3. Which of the follwing is usually at the top of the organizational chart?
a. board of directors
b. department leaders
c. assistant administrators
,d. vice presidents: Board of Directors
4. Which of the following statements best describes employees?
a. medical staff contracted by the facility
b. all staff directly employed by the facility
c. volunteers who donate their time
d. contracted persons: All staff directly employed by the facility
5. Security uses senior management's endorsement to build what kind of program?
a. strong and effective
b. a program that works in a small part of the facility
c. generally effective
d. strong and simple: Strong and Effective
6. How should friendships and interpersonal relationships between security officers and
staff members from other departments be treated?
a. Discouraged
b. Encouraged
c. Encouraged, but monitored
d. Encouraged, but security staff educated about ethics and avoiding fa-voritism:
Encouraged, but security staff educated about ethics and avoiding favoritism
7. Which of the following allows a department to assess its cost-effectiveness within an
organization?
a. crime analysis
b. risk assessments
c. benchmarking: Benchmarking
,8. What should the most primary overriding concern of any security department be?
a. It's image
b. The safety and well-being of anyone in the facility
c. the goals and missions of the entity employing the security services
d. Cost-effectiveness: The goals and mission of the entity employing the security services
9. Which of the following are skills a security professional should have and use at all times?
a. good observation skills
b. good communication skills
c. tolerance
d. all the above: All the above
10. Why are vendors potentially a high-security risk to a health care facility?
a. Vendors often have access to sensitive areas yet staff of the healthcare organizations
may know very little about vendors background.
b. vendors typically drive large vehicles that can conceal large amounts of stolen property
or contraband
c. completing vendors may clash at a facility
d. vendors may be bringing in high-demand products that could be targeted for theft:
Vendors often have access to sensitive areas yet staff of the healthcare organizations
may know very little about vendors background
11. In the patient- and family-centered care philosophy, who determines which individuals
are part of the patient's family?
a. patient's parents or legal guardians
b. nursing staff
, c. attending physician
d. the patient provided he or she is developmentally mature and competent to do so: The
patient provided he or she is developmentally mature and competent to do so
12. Which of the following is NOT an example of an external customer?
a. patients
b. vendors
c. employees
d. regulatory agencies: Employees
13. Which of the following does NOT help the security uniform communicate an
appropriate message to the public?
a. clean uniform
b. wearing the uniform shirt untucked
c. well-cared-for uniform
d. shined footwear: Wearing the uniform shirt untucked
14. Which of the following is NOT an example of undesirable behavior and demeanor
in a security officer?
a. bad attitude
b. dishonesty
c. impoliteness
d. confidence: Confidence
15. What is the relationship between employees and management sometimes called?
a. employee relations
b. protest management decisions
