ETC2 Questions and Answers | New One | Grade A+

When possible, emergency telecommunicators should always ask the caller for permission before providing Pre-Arrival Instructions. Ans: False In the context of the communication process, the "medium" is: Ans: The channel or means of communication A caller reports a heavy, black smoke coming from the window of a nearby building. What is the most appropriate fire/rescue call classification for this case? Ans: Structure Fire An alert first-party caller reports that he doesn't feel well. He explains that he feels nauseated and has some chest pain. What is the most appropriate medical call classification for this case? Ans: Chest Pain/Chest Discomfort (Non-Traumatic) When faced with an ethical dilemma in the communication center, the ETC should FIRST: Ans: Follow established protocol, procedure, and policy What does the acronym TDD stand for? Ans: Telecommunications device for the deaf When communicating with a caller suffering from hallucinations or delusions, the ETC should challenge the caller's false assertions and beliefs. Ans: False In recent years, the total number of emergency calls has increased dramatically due to: Ans: Wireless Technology One of the best techniques for reducing the negative effect of call-processing gaps is to: Ans: Tell the caller what you are doing and why