Relativity Instance Details
Alert: One or more agents are disabled. - ANS-Solution: Go to the Agents tab and
identify any agents for which the Enabled value is No. Enable them, if necessary.
Alert: One or more agent servers are not assigned to any active resource pools. -
ANS-Solution: Navigate to the Resource Pools tab, select the resource pool associated
with the workspace, click Add on the Agent and Worker Servers category and add the
appropriate agent server to the resource pool.
Alert: The {server name} agent server has not been responding for {#}. - ANS-Solution:
Go to the Errors tab, filter for the name of the agent server in the Error Source field, and
review any messages associated with it. Or go the event viewer on the agent server and
review recent messages.
Alert: The Case Statistics Manager agent has been disabled for more than {#} hours.
You have less than {#} days to enable the agent before Relativity access will be
disabled. - ANS-Solution: Go to the Agents tab, locate the Case Statistics Manager
agent, and enable it. Note that the alert should be gone the next morning after the
process has been allowed to complete during off hours.
Alert: Telemetry metrics have not been transmitted for more than {#} hours. You have
less than {#} days to correct the issue before Relativity access is disabled. -
ANS-Solution: See Telemetry lockout for troubleshooting details.
Alert: This offline instance of Relativity requires that billing metrics be collected. This has
not been done for {#} days. To resolve this, ensure the Telemetry Host Agent is running.
- ANS-Solution: Go to the Agents tab, locate the Telemetry Host agent, and enable it.
Alert: The Relativity Web Processing Windows Service has been stopped on the
following servers: {server names}. Please restart. - ANS-Solution: Go to the Servers tab,
select the appropriate server containing the Windows Service, and click Restart
Windows Service.
Alert: The server {server name} could not install the custom pages for the application
{application name}. - ANS-Solution: Try to re-install the application.
Alert: Your Relativity Processing license has expired. - ANS-Solution: Contact support to
obtain a new license.
Alert: One or more agents are disabled. - ANS-Solution: Go to the Agents tab and
identify any agents for which the Enabled value is No. Enable them, if necessary.
Alert: One or more agent servers are not assigned to any active resource pools. -
ANS-Solution: Navigate to the Resource Pools tab, select the resource pool associated
with the workspace, click Add on the Agent and Worker Servers category and add the
appropriate agent server to the resource pool.
Alert: The {server name} agent server has not been responding for {#}. - ANS-Solution:
Go to the Errors tab, filter for the name of the agent server in the Error Source field, and
review any messages associated with it. Or go the event viewer on the agent server and
review recent messages.
Alert: The Case Statistics Manager agent has been disabled for more than {#} hours.
You have less than {#} days to enable the agent before Relativity access will be
disabled. - ANS-Solution: Go to the Agents tab, locate the Case Statistics Manager
agent, and enable it. Note that the alert should be gone the next morning after the
process has been allowed to complete during off hours.
Alert: Telemetry metrics have not been transmitted for more than {#} hours. You have
less than {#} days to correct the issue before Relativity access is disabled. -
ANS-Solution: See Telemetry lockout for troubleshooting details.
Alert: This offline instance of Relativity requires that billing metrics be collected. This has
not been done for {#} days. To resolve this, ensure the Telemetry Host Agent is running.
- ANS-Solution: Go to the Agents tab, locate the Telemetry Host agent, and enable it.
Alert: The Relativity Web Processing Windows Service has been stopped on the
following servers: {server names}. Please restart. - ANS-Solution: Go to the Servers tab,
select the appropriate server containing the Windows Service, and click Restart
Windows Service.
Alert: The server {server name} could not install the custom pages for the application
{application name}. - ANS-Solution: Try to re-install the application.
Alert: Your Relativity Processing license has expired. - ANS-Solution: Contact support to
obtain a new license.
