ERP II EXAM 1 WITH COMPLETE
QUESTIONS AND ANSWERS
Name the main functional areas of operation used in business -
ANSWER · Marketing and Sales (M/S): develops products, sets
prices, promotes, takes orders, supports customers, and creates
sales forecasts.
· Supply Chain Management (SCM): Develops production plans,
orders raw materials, receives raw materials, manufactures,
maintains facilities, and ships products.
· Accounting and Finance (A/F): Provides summaries of operational
data in managerial reports, controlling accounts, planning, and
budgeting, and cash-flow management.
· Human Resources (HR): Recruits, hires, trains, and compensates
employees, ensures compliance with gov. regulations, and oversees
the evaluation of employees.
Understand Enterprise Resource Planning (ERP) programs -
ANSWER Core software used by companies to coordinate
information in every area of business
Help manage companywide business processes
Use common database and shared management reporting tools
Business process - ANSWER Collection of activities that takes some
input and creates an output that is of value to the customer
Can relate to internal or internal customers
Thinking in terms of business processes helps managers to look at
their organization from the customer's perspective. Creating the
output might involve activities from different functional areas.
,Understand and be able to identify the core functional areas of each
business and the role/processes that each functional area is
responsible for - ANSWER Marketing & Sales
Marketing a product
Taking sales orders
Customer support
CRM
Sales forecasting
Advertising
Supply Chain Management
Purchasing goods and raw materials
Receiving goods and raw materials
Transportation & logistics
Scheduling production runs
Manufacturing goods
Plan maintenance
Accounting and Finance
Financial accounting of payments from customers and suppliers
Cost allocation & control
Planning & budgeting
Cash flow management
Human Resources
Recruiting & hiring
Training
, Payroll
Benefits
Government compliance
Differentiate between a business process and a business function -
ANSWER Business Processes are collections of activities that takes
some input and creates an output that is of value to the customer.
Creating the output might involve activities from different functional
areas.
Business Functions are activities specific to a functional area of
operation.
Identify the kinds of data each main functional area produces -
ANSWER Marketing & Sales
Sales strategies
Product pricing
Employment needs
Supply Chain Management
Raw material orders
Packaging orders
Accounting & Finance
Payments to suppliers
Financial reports
Customer credit data
Human Resources
Regulation compliance
Employee training and certification
QUESTIONS AND ANSWERS
Name the main functional areas of operation used in business -
ANSWER · Marketing and Sales (M/S): develops products, sets
prices, promotes, takes orders, supports customers, and creates
sales forecasts.
· Supply Chain Management (SCM): Develops production plans,
orders raw materials, receives raw materials, manufactures,
maintains facilities, and ships products.
· Accounting and Finance (A/F): Provides summaries of operational
data in managerial reports, controlling accounts, planning, and
budgeting, and cash-flow management.
· Human Resources (HR): Recruits, hires, trains, and compensates
employees, ensures compliance with gov. regulations, and oversees
the evaluation of employees.
Understand Enterprise Resource Planning (ERP) programs -
ANSWER Core software used by companies to coordinate
information in every area of business
Help manage companywide business processes
Use common database and shared management reporting tools
Business process - ANSWER Collection of activities that takes some
input and creates an output that is of value to the customer
Can relate to internal or internal customers
Thinking in terms of business processes helps managers to look at
their organization from the customer's perspective. Creating the
output might involve activities from different functional areas.
,Understand and be able to identify the core functional areas of each
business and the role/processes that each functional area is
responsible for - ANSWER Marketing & Sales
Marketing a product
Taking sales orders
Customer support
CRM
Sales forecasting
Advertising
Supply Chain Management
Purchasing goods and raw materials
Receiving goods and raw materials
Transportation & logistics
Scheduling production runs
Manufacturing goods
Plan maintenance
Accounting and Finance
Financial accounting of payments from customers and suppliers
Cost allocation & control
Planning & budgeting
Cash flow management
Human Resources
Recruiting & hiring
Training
, Payroll
Benefits
Government compliance
Differentiate between a business process and a business function -
ANSWER Business Processes are collections of activities that takes
some input and creates an output that is of value to the customer.
Creating the output might involve activities from different functional
areas.
Business Functions are activities specific to a functional area of
operation.
Identify the kinds of data each main functional area produces -
ANSWER Marketing & Sales
Sales strategies
Product pricing
Employment needs
Supply Chain Management
Raw material orders
Packaging orders
Accounting & Finance
Payments to suppliers
Financial reports
Customer credit data
Human Resources
Regulation compliance
Employee training and certification
