IFMA OPERATIONS AND MAINTAINENCE
Which statement best defines the concept of environmental sustainability?
A method to relate emissions of volatile organic compounds to equipment performance
levels
Assuring the creation and use of a built environment that does not harm the natural
environment
A more intensive maintenance approach to lengthen the working life of a system or
equipment
A method for comparing the relative value of staff against contractors. - Answer-B
Sustainability as an ecologically-based term refers to activities that reduce consumption,
waste, habitat and the natural environment. The other choices have no relationship to
the term.(Reference: 2-3-2) Chapter 2 Assess and Inspect Facility Needs
What best describes the purpose of reliability-centered maintenance (RCM)?
It is an alternative model to measuring lowest total cost of ownership (TCO)
It is a policy of 100% planned maintenance.
It is a way to measure equipment run-to-failure modes.
It is a philosophy to balance the total expense of predictive and preventive maintenance
against the total cost of breakdown. - Answer-D RCM determines the best mix of
preventive/predictive maintenance and proactive/corrective repairs to produce the
required availability and functional reliability at the lowest cost and includes TCO
factors.(Reference: 3-3-3) Chapter 3 Manage, Oversee, and Monitor O&M of Building,
Systems, and Equipment
Which statement most correctly describes a competent facility manager's
responsibilities relative to operations and maintenance?
Develop the facility's ownership strategy
Determine type of occupants
Decide the facility's mission
Develop the highest possible reliability at lowest overall total cost - Answer-D As a cost
center, O&M supports the goals and mission of the organization by balancing
acceptable costs against suitable occupant service by demonstrating lowest total overall
cost; the other answers reflect strategic planning by ownership.(Reference: 1-1-2)
Chapter 1 Introduction to Operations and Maintenance
What best describes the role of incentives relative to operations and maintenance
activities?
They only work for the short term because they become expected and thus lose their
value as incentives.
They may be used with staff but are difficult to monitor with contracted services.
They may be financial or non-financial to influence a particular behavior or result.
They are specific to financial inducements such as bonuses, prizes and gifts. - Answer-
C Incentives represent a broad category of rewards and recognition. Descriptions that
limit or make assumptions beyond the purpose of influencing specific actions cannot be
, supported against the correct answer.(Reference: 5-4-5) Chapter 5 Select the Best
Resources
Which statement more accurately describe the total quality management (TQM)
approach?
TQM is an organizational business model but not useful for measuring operations and
maintenance performance.
TQM improves efficiency by anticipating and avoiding problems.
TQM is usually applied at the end of a service to measure occupant satisfaction.
TQM is a measurement used for contractors but not for staff - Answer-B TQM is a well-
known quality approach that competent facility managers use to continuously improve
services for the benefit of occupants and the entire organization. As such it becomes
part of nearly every aspect and stage of O&M activities.(Reference: 4-2-1) Chapter 4
Manage, Oversee, and Monitor Occupant Services
At what point does the work flow process generally begin?
It is the ongoing activity of checking work accomplished against performance standards.
It has no place in the maintenance work flow because it describes an emergency
procedure.
It is the activity of greeting maintenance personnel and assigning tasks.
It is where work requests are received and collected from the preventive maintenance
schedule or help desk (work management center). - Answer-D Competent facility
managers may use different terms and have different methodologies for managing
maintenance, however all have some method for gathering inputs (work requests) from
which to assign work. No other choice offers a credible explanation.(Reference: 3-3-4)
What materials are typically used for a bituminous roof?
Paving slabs.
Felts and small minerals.
Thermoset rubber polymers
Polyvinyl chloride (PVC) and adhesives - Answer-B. Bituminous roofs apply felts,
minerals and fillers in built-up layers. Single-ply roof systems use thermoset membranes
that are welded together with heat or chemicals. Loose-laid ballasted roofs use a layer
of stones, gravel, paving slabs or even soil.(Reference: 2-2-1)
What is NOT true of a service level agreement (SLA)?
It should generally reflect what occupants expect in the performance of services.
It describes in measurable terms what services a contractor will furnish.
It is a negotiated set of expectations that both parties agree upon.
It is used exclusively as an incentive and rewards approach for staff. - Answer-D.
Service level agreements are generally developed between the facility representative
and the contractor and never exclusive to staff, especially not as a recognition tool.
(Reference: 5-1-2)
What is an approach to preventive maintenance as an equipment maintenance
strategy?
Which statement best defines the concept of environmental sustainability?
A method to relate emissions of volatile organic compounds to equipment performance
levels
Assuring the creation and use of a built environment that does not harm the natural
environment
A more intensive maintenance approach to lengthen the working life of a system or
equipment
A method for comparing the relative value of staff against contractors. - Answer-B
Sustainability as an ecologically-based term refers to activities that reduce consumption,
waste, habitat and the natural environment. The other choices have no relationship to
the term.(Reference: 2-3-2) Chapter 2 Assess and Inspect Facility Needs
What best describes the purpose of reliability-centered maintenance (RCM)?
It is an alternative model to measuring lowest total cost of ownership (TCO)
It is a policy of 100% planned maintenance.
It is a way to measure equipment run-to-failure modes.
It is a philosophy to balance the total expense of predictive and preventive maintenance
against the total cost of breakdown. - Answer-D RCM determines the best mix of
preventive/predictive maintenance and proactive/corrective repairs to produce the
required availability and functional reliability at the lowest cost and includes TCO
factors.(Reference: 3-3-3) Chapter 3 Manage, Oversee, and Monitor O&M of Building,
Systems, and Equipment
Which statement most correctly describes a competent facility manager's
responsibilities relative to operations and maintenance?
Develop the facility's ownership strategy
Determine type of occupants
Decide the facility's mission
Develop the highest possible reliability at lowest overall total cost - Answer-D As a cost
center, O&M supports the goals and mission of the organization by balancing
acceptable costs against suitable occupant service by demonstrating lowest total overall
cost; the other answers reflect strategic planning by ownership.(Reference: 1-1-2)
Chapter 1 Introduction to Operations and Maintenance
What best describes the role of incentives relative to operations and maintenance
activities?
They only work for the short term because they become expected and thus lose their
value as incentives.
They may be used with staff but are difficult to monitor with contracted services.
They may be financial or non-financial to influence a particular behavior or result.
They are specific to financial inducements such as bonuses, prizes and gifts. - Answer-
C Incentives represent a broad category of rewards and recognition. Descriptions that
limit or make assumptions beyond the purpose of influencing specific actions cannot be
, supported against the correct answer.(Reference: 5-4-5) Chapter 5 Select the Best
Resources
Which statement more accurately describe the total quality management (TQM)
approach?
TQM is an organizational business model but not useful for measuring operations and
maintenance performance.
TQM improves efficiency by anticipating and avoiding problems.
TQM is usually applied at the end of a service to measure occupant satisfaction.
TQM is a measurement used for contractors but not for staff - Answer-B TQM is a well-
known quality approach that competent facility managers use to continuously improve
services for the benefit of occupants and the entire organization. As such it becomes
part of nearly every aspect and stage of O&M activities.(Reference: 4-2-1) Chapter 4
Manage, Oversee, and Monitor Occupant Services
At what point does the work flow process generally begin?
It is the ongoing activity of checking work accomplished against performance standards.
It has no place in the maintenance work flow because it describes an emergency
procedure.
It is the activity of greeting maintenance personnel and assigning tasks.
It is where work requests are received and collected from the preventive maintenance
schedule or help desk (work management center). - Answer-D Competent facility
managers may use different terms and have different methodologies for managing
maintenance, however all have some method for gathering inputs (work requests) from
which to assign work. No other choice offers a credible explanation.(Reference: 3-3-4)
What materials are typically used for a bituminous roof?
Paving slabs.
Felts and small minerals.
Thermoset rubber polymers
Polyvinyl chloride (PVC) and adhesives - Answer-B. Bituminous roofs apply felts,
minerals and fillers in built-up layers. Single-ply roof systems use thermoset membranes
that are welded together with heat or chemicals. Loose-laid ballasted roofs use a layer
of stones, gravel, paving slabs or even soil.(Reference: 2-2-1)
What is NOT true of a service level agreement (SLA)?
It should generally reflect what occupants expect in the performance of services.
It describes in measurable terms what services a contractor will furnish.
It is a negotiated set of expectations that both parties agree upon.
It is used exclusively as an incentive and rewards approach for staff. - Answer-D.
Service level agreements are generally developed between the facility representative
and the contractor and never exclusive to staff, especially not as a recognition tool.
(Reference: 5-1-2)
What is an approach to preventive maintenance as an equipment maintenance
strategy?
