Lean Six Sigma Black Belt: Define (IASSC BOK) Exam with Complete Solutions

Lean Six Sigma Black Belt: Define (IASSC BOK) Exam with Complete Solutions Goal of Six Sigma Improved process performance and increased customer satisfaction through variability and defect reduction, resulting in consistently producing high quality services, products, or processes Deliverables for DEFINE Developing a fully-trained project team committed to the improvement, with the full support of management, including necessary resources; Identifying what characteristics are CTQ, developing a project charter, and mapping the known business processes Deliverables for MEASURE ID key measures; Develop and deploy a data collection plan; Develop a baseline for performance; Document variation; Communicate to team members and stakeholders Deliverables for ANALYSIS Root cause analysis; Gap analysis; Top-to-bottom data and process analysis Deliverables for IMPROVE Develop possible solutions; Determine the best solutions; Develop implementation plan