SCOM 122 FINAL (JMU) Questions and Answers 100% Verified

Define communication competence and describe the skills needed to be an effective and appropriate communicator. - Communication competence is engaging in communication with others that is perceived to be both effective and appropriate in a given context. Skills needed: 1. to progress towards the achievement of their goal 2. know that even the best communicators make errors 3. communication focuses on the "we" aspect instead of the "me" Define ethnocentrism, cultural relativism, and multiculturalism. - Ethnocentrism: the notion that one's own culture is superior to any other, it is the idea that other cultures should be measured by the degree to which they live up to our cultural standards Cultural Relativism: views cultures as merely different, not deficient Multiculturalism: social intellectual movement that promotes the value of diversity as a core principle and insists that all cultural group be treated with respect and as equals Define listening by its basic elements. - Comprehending: how we understand what is being said Retaining: keeping that information in our brains and remembering it for later Responding: simply how we respond to those verbal or nonverbal messages Define persuasion. - the process of basically convincing someone to change their attitude or behavior on a certain topic Define self-concept and describe how it is formed. - Self-concept is knowing ourselves and how we are different from all other individuals. This can be formed by what others say about you or how you feel about yourself or if you see yourself in a specific group. Define the basic communication elements contained in the communication models. - channel: medium a message is sent through sender: person sending the messagereceiver: person getting the message message: what the senders want the receivers to get encode: putting ideas into spoken language decode: translating the spoken ideas context:a circumstance that forms a setting so an idea or statement can be easily understood fields of experience: include our cultural background, ethnicity, geographic location, extent of travel, and general personal experiences accumulated over a lifetime noise: interference with effective transmission and reception of a message physical noise: external, environmental distractions physiological noise: biological influences ex. sweaty palms psychological noise: preconceptions, biases, and assumptions semantic noise: reflected in word choice that is confusing or distracting feedback: the receiver's verbal and nonverbal response to the message Define the general purpose, specific purpose, and central idea in public speaking. - General Purpose is the overall goal of your speech and it tells the audience why you are giving your speech. Specific purpose statement is a concise, precise infinitive phrase composed of simple, clear language that encompasses both the general purpose and the central idea and indicates what the speaker hopes to accomplish with the speech. Central idea identifies the main concept, point, issue, or conclusion that you want the audience to understand, believe, or feel. Define the three types of listening. - Informational: when one tries to comprehend the information and learn from it Critical: the process of evaluating the merits of claims as they are heard Empathetic: understands the perspective of the other person and knowing how they feel and try to help them get what they need Define what culture is. - a learned set of enduring values, beliefs, and practices all have things that mean something different