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Exam (elaborations)

CX Survey Dashboard | Questions and Correct Solutions Latest Update

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CX Survey Dashboard | Questions and Correct Solutions Latest Update How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? - Answer - 3 days A negative verbatim comment will __________ trigger a case - Answer - Not- Always What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? - Answer - Follow up with the customer to ensure their needs were met Hoe long does the CX Survey Dashboard retain survey disposition data? - Answer - 30 days The large number at the top of the CX Survey Dashboard homepage are the _________ Scores - Answer - Not- Net Promoter

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