Publix Deli Knowledge – Study Set
With Correct Answers
Publix Mission ✔️✔️Our Mission at Publix is to be the premier quality food retailer in the
world.
5 Mission Commitments ✔️✔️Focus on Customer Value; Intolerance of Waste; Dedication to
dignity, value, and employment security; devotion to stewardship of stockholders; involvement
as citizens in the community.
Two Types of Customers ✔️✔️Internal and External
Internal Customer ✔️✔️other associates, vendors, suppliers, drivers, and store management
External Customer ✔️✔️customers that shop in the store: exceed the expectations prompt
service, freshest product, education of customers.
Customer Value ✔️✔️always look to add value to the role you play, carefully order and handle
product to prevent out of stock product and ensure product quality
, Intolerance of Waste ✔️✔️job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
Dedicated to the Dignity, Value, and Employment Security of our associates ✔️✔️enhancing
your role, adding your value and achieving tasks quickly and efficiently and correctly adds to the
security of employment
Devotion to Stewardship of Stockholders ✔️✔️following the standards and policies maximizing
your sales and profit
Involved as Responsible Citizens in our Communities ✔️✔️support community they are
neighbors
Publix Guarantee ✔️✔️the promise and guarantee to provide premier customer service and
quality products to our customers
The Publix Guarantee ✔️✔️" We will never knowingly disappoint you. If for any reason your
purchase does not give you complete satisfaction, the full purchase price will be cheerfully
refunded immediately upon request."
With Correct Answers
Publix Mission ✔️✔️Our Mission at Publix is to be the premier quality food retailer in the
world.
5 Mission Commitments ✔️✔️Focus on Customer Value; Intolerance of Waste; Dedication to
dignity, value, and employment security; devotion to stewardship of stockholders; involvement
as citizens in the community.
Two Types of Customers ✔️✔️Internal and External
Internal Customer ✔️✔️other associates, vendors, suppliers, drivers, and store management
External Customer ✔️✔️customers that shop in the store: exceed the expectations prompt
service, freshest product, education of customers.
Customer Value ✔️✔️always look to add value to the role you play, carefully order and handle
product to prevent out of stock product and ensure product quality
, Intolerance of Waste ✔️✔️job efficiency, controlling supply usage, preventing damages,
awareness and report losses or theft, recycling
Dedicated to the Dignity, Value, and Employment Security of our associates ✔️✔️enhancing
your role, adding your value and achieving tasks quickly and efficiently and correctly adds to the
security of employment
Devotion to Stewardship of Stockholders ✔️✔️following the standards and policies maximizing
your sales and profit
Involved as Responsible Citizens in our Communities ✔️✔️support community they are
neighbors
Publix Guarantee ✔️✔️the promise and guarantee to provide premier customer service and
quality products to our customers
The Publix Guarantee ✔️✔️" We will never knowingly disappoint you. If for any reason your
purchase does not give you complete satisfaction, the full purchase price will be cheerfully
refunded immediately upon request."
