CPI EXAM FULLY SOLVED #2
Crisis Development Model - correct answer Individual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - correct answer A noticeable increase or change in behavior
Supportive - correct answer An empathic, non-judgmental approach attempting to
alleviate. (Listening, take a break)
Defensive - correct answer Beginning stage of loss of rational. (Belligerent, Challenging)
Directive - correct answer Staff takes control of the potential escalation. (Timer, Walk)
Acting-Out Person - correct answer Total loss of control.
Nonviolent Crisis Intervention - correct answer Restraint is last resort
Tension Reduction - correct answer Decreases in emotional and physical energy that
occurs after a person acts out, regaining rational.
Therapeutic Rapport - correct answer Crying, falling asleep, apologizing, hugging.
Proxemics - correct answer 1 1/2-3 feet space (depends on size, gender, cultural)
Paraverval Communication - correct answer Tone, Volume, Candance
Verbal Escalation Continuum - correct answer Question, Refusal, Release, Intimidation,
Tension Reduction
Questioning - correct answer Information seeking
Challenging- questioning authority, evasive, attempting to draw staff in
Questioning interventions - correct answer give arational response
Stick to the topic, ignore the challenge
Refusal - correct answer non-compliance, loss of rational
Refusal Interventions - correct answer set limits- First...Then
Release - correct answer verbal acting out and emotional outburst
Release interventions - correct answer allow student to act out, remove audience
Crisis Development Model - correct answer Individual Behavior Staff Attitude
1. Anxiety 1. Supportive
2. Defensive 2. Directive
3. Acting Out 3. Non-Violent Crisis Intervention
4. Tension Reduction 4. Therapeutic Rapport
Anxiety - correct answer A noticeable increase or change in behavior
Supportive - correct answer An empathic, non-judgmental approach attempting to
alleviate. (Listening, take a break)
Defensive - correct answer Beginning stage of loss of rational. (Belligerent, Challenging)
Directive - correct answer Staff takes control of the potential escalation. (Timer, Walk)
Acting-Out Person - correct answer Total loss of control.
Nonviolent Crisis Intervention - correct answer Restraint is last resort
Tension Reduction - correct answer Decreases in emotional and physical energy that
occurs after a person acts out, regaining rational.
Therapeutic Rapport - correct answer Crying, falling asleep, apologizing, hugging.
Proxemics - correct answer 1 1/2-3 feet space (depends on size, gender, cultural)
Paraverval Communication - correct answer Tone, Volume, Candance
Verbal Escalation Continuum - correct answer Question, Refusal, Release, Intimidation,
Tension Reduction
Questioning - correct answer Information seeking
Challenging- questioning authority, evasive, attempting to draw staff in
Questioning interventions - correct answer give arational response
Stick to the topic, ignore the challenge
Refusal - correct answer non-compliance, loss of rational
Refusal Interventions - correct answer set limits- First...Then
Release - correct answer verbal acting out and emotional outburst
Release interventions - correct answer allow student to act out, remove audience
