DEOMI Exam 1 Study Guide questions and answers already passed!!

What is defined as the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, and feelings to someone else? - CORRECT ANSWER-Communication What five elements make up the communication process? - CORRECT ANSWER-a. Communicators (sends and receives) b. Messages (an object of communication) c. Channels (Conduit for delivering messages) d. Environment (physical location, personal experiences, and cultural background) e. Feedback Whose responsibility is it to send a message that will be attended to and understood? - CORRECT ANSWER-It is the responsibility of the communicator The words of your message are referred to as what type of communication? - CORRECT ANSWER-Verbal Communication What is the most powerful way to communicate nonverbally? - CORRECT ANSWERTouching is perhaps the most powerful nonverbal communication. Why is it important to study nonverbal communication? - CORRECT ANSWER-It is important to study because where verbal and nonverbal message conflict, nonverbal messages are relied upon more. What type of communication is between you and at least one other person? - CORRECT ANSWER-Interpersonal communication Noise, objects, temperature, and distance are all known as what type of barrier to communication? - CORRECT ANSWER-Physical barriers Past experiences, hidden agendas, and stereotypes describe which barriers or factors that impact communication? - CORRECT ANSWER-Perceptual barriers What type of barrier to communication involves anger, fear, and surprise? - CORRECT ANSWER-Emotional barriers What are the five steps or elements in the listening process? - CORRECT ANSWER-1. Receiving. 2. Attending. 3. Understanding. 4. Responding. 5. Remembering. Which element in the listening process provides feedback and lets the sender know the message was received? - CORRECT ANSWER-Responding What are the benefits of effective listening? - CORRECT ANSWER-a. Improves communications b. Control of the situation c. Minimizes conflict d. Shows that you care e. Enhances understanding f. Improves memory What are the three types of listening? - CORR