Study Guide for CALP EXAM Questions and Answers 2024

Study Guide for CALP EXAM Questions and Answers 2024 Leasing professionals -CORRECT ANSWER- -show & lease apartment -deal w/ & serve residents -market to prospective residents Leasing professionals increase revenue by... -CORRECT ANSWER- leasing & renewing apartments to qualified applicants & residents Market Knowledge -CORRECT ANSWER- Demographic & product info about your apartment community Product Knowledge -CORRECT ANSWER- thorough understanding of all the products & services available in your own community, apartment homes, amenities, surround neighborhoods and that of your area's competitors Resident Profile -CORRECT ANSWER- Specific info that describes the apartment community's typical residents & their wants/needs/qualifying characteristics Align your personal goals with... -CORRECT ANSWER- the goals of the community/owner Always Keep Lines of... -CORRECT ANSWER- Communication clear & open Network... -CORRECT ANSWER- outside your team lead generation system -CORRECT ANSWER- -property management software -tracks online inquiries from prospective residents about community automated revenue management -CORRECT ANSWER- use centralized databases of info to help forecast supply & demand When emailing residents... -CORRECT ANSWER- -be clear & concise -check your spelling & grammar -use friendly writing styles -follow fair housing & other laws Silo mentality -CORRECT ANSWER- -us vs. them -certain groups are reluctant to share info w/ others -harbor hostility towared othergroups w/in the same company Steps to decrease the silo mentality -CORRECT ANSWER- -share a unified vision -share responsibilites -allow more ppl to have a voice What are some ways you can recognize the service work of your maintenance team members? -CORRECT ANSWER- -feedback -acknowledgement to work contributions Net Promoter Score -CORRECT ANSWER- % of promoters (satisfied customers who would rate you a 9 or 10) - % of Detractors (customers who would rate you a 6 or less) = Net Promoters ABC means... -CORRECT ANSWER- A