ESTHETICIAN STATE BOARD WRITTEN STUDY GUIDE (TEXAS) ~ Client Consultation and Analysis with Complete Solutions

ESTHETICIAN STATE BOARD WRITTEN STUDY GUIDE (TEXAS) ~ Client Consultation and Analysis with Complete Solutions Client consultation - Correct Answer ️️ -Also known as the needs assessment; the verbal communication with a client that determines what the client's needs are and how to achieve the desired results. Communication - Correct Answer ️️ -The act of successfully sharing information between two people, or groups of people, so that it is effectively understood. Consent form - Correct Answer ️️ -A customary written agreement between. The client and esthetician (salon/spa) for applying a particular treatment, whether routine or preoperative. Reflective listening - Correct Answer ️️ -Listening to the client and then repeating, in your own words, what you think the client is telling you List the golden rules of Human relations - Correct Answer ️️ -Respond calmly instead of reacting. Believe in yourself. Talk less, listen more. Be attentive. Take your own temperature. How should you prepare for a client consultation? - Correct Answer ️️ -Have a pen and intake form along with vendor supplied or salon manufactured pamphlets, photos, articles, or clinical research papers will help you to prevent the services or explain the benefits of certain ingredients that will be used to perform a treatment. List and describe the 10 elements of a successful client consultation. - Correct Answer ️️ -Review the intake form that your client filled out, take a few minutes to develop rapport with the client and get the consultation going. Assess your clients current goals and objectives. Preference, ask what products your client is currently using. Analyze, use a magnifying loupe and/or wood's lamp to asses the client's skin. Lifestyle, ask your client about her career and personal lifestyle. Show and tell, review the various treatment options. Suggest, once you have enough information to make valid suggestions, narrow the treatment options based on the following:lifestyle, skin type, skin conditions, Fitzpatrick typing. Sun exposure, maintenance, repeat. Name some types of information that should go on a client consultation card. - Correct Answer ️️ -Primary reason for visit? Have you had a facial before? Name. Emergency contact/Dr. How should you handle tardy clients? - Correct Answer ️️ -Set a limited amount to of time they allow clients to be late before they require them to reschedule. (15 mins mostly) How should you handle scheduling messup - Correct Answer ️️ -Be polite and never argue about who is correct. It's about preserving your relationship with your client. How should you handle an unhappy client? - Correct Answer ️️ -Express your most sincere apology. Give client opportunity to vent. A follow-up note with a gift certificate or special offer. Keep emotions in check. Don't hesitate to call spa director, front desk manager, or senior staff member. May be easier for her to deal with someone else. List at least 5 things to remember when communicating with your coworkers. -