Publix Customer Service Quiz well answered graded A+

Publix Customer Service QuizWhat are the four steps to Legendary Customer Service? - correct answer 1. Greet the customer. try to use their name if possible. 2. Engage. 3. Create their happily ever after 4. Thank them and invite them back What is our IPB goal for 2022? - correct answer 3.12 What are the four types of money services? - correct answer 1. Checks 2. Gift cards 3. money orders transfers. Why are they money Services? - correct answer They can be used for money Laundering When do you fill out an EMT form? - correct answer To record a single or combined money service transaction for 3,000 or more When do you fill out an 8300 form? - correct answer When the transaction is more than 10,000 dollars in groceries. When do you fill out a on Behalf of Publix form? - correct answer Answer: When we complete a money service transaction for internal use. Additional Information: Ex: Postage stamps because we did not complete the order in time,special garbage bags that the city requires us to sell the customers How do we process a transaction with a pds and how do we explain the estimated amount to the receiver? - correct answer 1. Print the PDS and circle the bottom section of the PDS that says please review all transaction details. 2. Have them verify it. 3. If they say yes click the customer has agreed