TCEQ EXAM Questions and Complete Solutions.

TCEQ EXAM Questions and Complete Solutions Who has the responsibility to provide drinking water that meets federal and state standards? - Answer: Operators ____________ must be disinfected, delivered at adequate pressure, and be ample in quantity. - Answer: Water _____________ should guard the water supply and facilities from contamination and even terrorism. - Answer: Utility employees The ______________ requires bacteriological sample results be kept 5 years. - Answer: State The ____________ requires chemical analysis be kept at least 10 years. - Answer: State _________ requires a water system to keep a copy of each consumer confidence report at least 5 years. - Answer: EPA A ________________ provides the public with pipes water for human consumption, serves at least 15 service connections, and regularly serves at least 25 individuals daily at least 60 days out of the year. - Answer: Public Water System The water utility field affects everyone because - Answer: water is essential to life and health The water utility employee should remember customers are entitled to - Answer: courteous treatment & answers to questions about water In Texas, water operator licensing is administered by the - Answer: TCEQ All public water systems are required to employ licensed operators even if the system only _____________ treated water bought from another source. - Answer: redistributes Public water systems includes cities, municipal utility districts, rural water supply corporations, mobile home parks, and - Answer: campgrounds Examples of community water systems include - Answer: a. municipalities b. municipal utility districts c. rural water supply corporations d. mobile home parks **e. All the above** A federal agency impacting the water utility industry is the - Answer: Safe Drinking Water Act ((PL93-523) 1974, 1996 Revised)) The four national safety and quality standards for drinking water covered in the Safe Drinking Water Act are physical, chemical, _______________, and radiological. - Answer: bacteriological The state agency that regulates drinking water in Texas and administers the federal Safe Drinking Water Act is the - Answer: TCEQ Water utility system personnel are required to notify the TCEQ of changes or alterations of the system, a new facility to be built, and water supply_____________________. - Answer: river authorities The relationship between YOU, the water utility employee, and the public? - Answer: Public relations (PR) Keys to good customer relations - Answer: 1. Everything the utility does is PR 2. customers are entitled to courteous treatment 3. every employee is a PR person _____________ are persons with whom customers have the most contact? - Answer: Meter readers ________________ are ambassadors of goodwill? - Answer: Meter readers _____________ can warn customers of service interruptions, and provide signs and barriers to protect the public? - Answer: Maintenance crew ___________ is responsible for treating the water to assure it is safe to drink and use? - Answer: Plant operator ______________should be accurate itemized, and neat, and payment should not be optional? - Answer: Water bills It is important that the ____________ have a sense of pride and professionalism. - Answer: Utility All employees should be kept informed of _________? - Answer: Utility plans and policies _________ should be treated as "griping" and investigated as 1st priority? - Answer: Complaints In small water systems the operator is often ____________ - Answer: Meter reader, repair crew, and pump operator "Stuffers" sent to customers in billing statements may contain _____________________ - Answer: a. departments to call for service b. explanations of utility policy c. a history of the utility d. tips on water conservation *e. all of the above* Delinquent payment notices should be ____________________ - Answer: a. tactful and tasteful b. mailed in an envelope c. businesslike *d. all listed* EPA requires community water systems to provide customers with a _________________ report on the system's water quality. - Answer: yearly If the reports are attractive and easy to _______________, they can build goodwill the customer. - Answer: understand Good treatment of employees includes fair wages, benefits, and ____________ working conditions. - Answer: safe Follow up with a phone call or _____________ to make sure everything is satisfactory. - Answer: postcard & email Water plant facilities should be kept neat and clean to ___________________. - Answer: a. indicate your professional attitude b. keep public support c. keep confidence in the water quality *d. all listed * Listen to special requests and seek solutions to oblige the customer within _____________________. - Answer: utility policy Treat customers as though another water utility across the street is competing for your ________________________. - Answer: customers