CPI Certification Actual Test Questions
containing 49 Terms with Complete Solutions
2024-2025.
4 Behavior Levels - ANS: 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - ANS: Be Supportive
an emphatic non-judgmental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - ANS: directive-attempt to control the
situation and begin to set limits
, Staff Attitude and Approach Acting Out Person - ANS: non-violent physical crisis
intervention
Staff Attitudes for Tension Reduction - ANS: therapeutic rapport decrease in
energy regaining of rationality
integrated Experience - ANS: we can set the tone for whether or not the behavior
escalates or de-escalates
non-verbal-proxemics (personal space) - ANS: area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender,
age, status, appearance, and familiarity.
kinesics (body language) - ANS: non-verbal message transmitted by motion and
body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - ANS: safety
less threatening
communicates respect
components of the communication pyramid - ANS: verbal communication, para
verbal coomunication, and non-verbal communication
containing 49 Terms with Complete Solutions
2024-2025.
4 Behavior Levels - ANS: 1. Anxiety
2.Defensive
3. Acting Out Person
4. Tension Reduction
Staff Attitude and Approach to Anxiety - ANS: Be Supportive
an emphatic non-judgmental attempt to alleviate anxiety
Staff Attitude and Approach to Defensive - ANS: directive-attempt to control the
situation and begin to set limits
, Staff Attitude and Approach Acting Out Person - ANS: non-violent physical crisis
intervention
Staff Attitudes for Tension Reduction - ANS: therapeutic rapport decrease in
energy regaining of rationality
integrated Experience - ANS: we can set the tone for whether or not the behavior
escalates or de-escalates
non-verbal-proxemics (personal space) - ANS: area surrounding your body
considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender,
age, status, appearance, and familiarity.
kinesics (body language) - ANS: non-verbal message transmitted by motion and
body posture. Factors: eye contact, facial expressions send a very strong message
gestures, how we stand
(stance) hands
3 reasons for using the CPI supportive stance - ANS: safety
less threatening
communicates respect
components of the communication pyramid - ANS: verbal communication, para
verbal coomunication, and non-verbal communication
