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Exam (elaborations)

NRF EXAM REVIEW QUESTIONS AND ANSWERS CORRECT REVIEW 2024

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NRF EXAM REVIEW QUESTIONS AND ANSWERS CORRECT REVIEW 2024 What is a rebate - Answer-a cash refund given for the purchase of a product during a specific period Cust. Brings back pusre w/ strap broken, What do u say? - Answer-How can I resolve this problem for you? How to explain a rebate to cust. - Answer-The customer will get $30.00 off the total at the time of the purchase Scratch on merchandise, How to handle? - Answer-Acknowledge the mark, Take the item back to store for new one How to deal with hearing impaired people - Answer-Ask the customer how he/she would like to communicate incorrectly Altered item - Answer-Apologize, Admit a mistake was made, and let the customer know that the problem will be resolved for them Loud upset customer - Answer...

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