NRF Customer Service Study Guide Part 3 Questions And Answers 100% Verified

NRF Customer Service Study Guide Part 3 Questions And Answers 100% Verified Creating customer loyalty is rewarding for: • The store • The sales associate • The customer • All of the above - ANS-All of the above If the customer isn't shopping alone, you can include the rest of the party by: • Showing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on • Suggesting that the customer might want to make this shopping decision when he is alone and can concentrate • Telling any children to behave themselves while their parent makes this important decision - ANSShowing some kind of service to others in the party, such as offering a chair, a cup of coffee, and so on Communication is important! When providing service to a person who is hearing impaired, you should: • Call over to your sales associates and tell then you have a disabled person to work with, would they please take care of the other customers? • Ask the customer how he would like to communicate • Speak as loudly as you can. speak clearly, and stand very close to his ear while you talk - ANS-Ask the customer how he would like to communicate You can best determine the customer's needs by gathering information through careful observation and by: Continues...