NRF Customer Service 3 Verified Exam Review Solution 2024

NRF Customer Service 3 Verified Exam Review Solution 2024 When customers request any of the service "extras" your store offers: • Make a note in your client record system so you can provide more personalized service when those customers return in the future • Tell them they'll have to contact Customer Service for further information • Tell them they'll have to wait until you finish with the other customers in your area before you can give them that amount of time - CORRECT ANS-Make a note in your client record system so you can provide more personalized service when those customers return in the future Which of the following are examples of open-ended questions? • Is this all for you today? • Do you like blue or brown? • What features are important to you? Can I help you? - CORRECT ANS-What features are important to you? Personal shopping services may be appropriate for which of the following customers? • A shopper who says she just wants to browse • A shopper who asks you to help select gift items for the holidays • A customer who is in a hurry and does not have time to look for specific items • B and C - CORRECT ANS-B and C According to market research, what percentage of customers are likely to spend more if the sales associate is helpful? Continues...