Chapter 3 Technical Communications CORRECT VERIFIED ANSWERS

Chapter 3 Technical Communications persuasion - correct answers means trying to influence someone's actions opinions or decisions explicit persuasion - correct answers required whenever you tackle an issue about which people disagree identifying claims - correct answers a claim is a statement of the point you are trying to prove identify your persuasive goal - correct answers arguing to influence people's opinions; arguing to enlist people's support; submitting a proposal; arguing to change people's behavior try to predict an audience reaction - correct answers expect audience resistance - correct answers compliance; identification; internalization know how to connect with the audience - correct answers persuasive people know when to declare what they want, use common sense, and appeal to reason etc... power connection - correct answers orders people to show up relationship connection - correct answers invites readers to participate rational connection - correct answers presents authoritative evidence allow for give and take - correct answers consider other viewpoints: explain reasoning and evidence behind your stance, invite people to find weak spots in your case and improve on it; invite people to challenge your ideas when others offer an opposing view - correct answers try to see the issue their way; rehearse an opposing position in your own words; try reaching an agreement on what to do next explore possible compromises others might except ask for a specific response - correct answers diplomacy is essential in persuasion never ask for too much - correct answers people never accept anything they consider unreasonable recognize all constraints - correct answers limits or restrictions imposed by the situation; how big an issue is this? who are the personalities involved? organizational constraints - correct answers deadlines; budgets; guidelines for organizing, formatting, and distributing documents; and so on legal constraints - correct answers may be limited by contract or by laws protecting confidentiality or customers rights or laws affecting product liability ethical constraints - correct answers defined by honesty and fair play;