Operations Management - C215 Chapter Quizzes (4, 5, 7, 9, 10, 11, 12, 13)

Which of the following is not characteristic of TQM? Inspecting products after they have been made a. Identifying and correcting the root causes of quality problems b. Encompasses the entire organization c. Attempts to embed quality in every aspect of the organization d. Concerned with technical aspects of quality - a A quality circle is a. An approach for the use of control charts b. An award for quality improvements c.An inspection stamp found on meat d. A team of volunteer production employees and their supervisors who meet regularly to solve quality problems e. A symbol used on flow charts - d The important thing in Quality Function Deployment competitive evaluation is a. To evaluate the financial strength of competitors b. To identify customer requirements that should be pursued and how we fare relative to our competitors c. Speed of introduction d. The number of competitors e. Knowing our product well - b One common name for TQM based team work is: a. quality department b. quality support group c. quality circle d. quality team e. team one - c For a cause-and-effect diagram, causes could be related to all of the following except a. Analysi