APCO CTO COURSE EXAM QUESTIONS
WITH CORRECT ANSWERS
The core elements of performance based training are - ANSWER-to focus on providing
trainees with the ability to practice the tasks they are attempting to learn and the
provision of immediate feedback on their performance from a CTO.
Standardized training is defined as - ANSWER-training that is consistent for all trainees
based on industry recognized standards and agency defined requirements.
Standardized training provides - ANSWER-the same educational experience to all new
employees and promotes professionalism, and provides more effective trains in a
shorter period of time.
Other elements of performance based training include - ANSWER-a process that is
based on both performance and learning objectives, training that is relevant, must be
concise, should be based on predetermined standards, CTOS evaluating and
remediating trainees, trainee is given the chance to evaluate the CTO, performances
must be documented properly.
CTO - ANSWER-Communicating Training Officer
In 1971 Lt Robert Allen of the San Jose police department developed a Recruit Training
Management Program, based loosely on - ANSWER-a military training model. The
recruit program was expanded into a Field Training and Evaluation program, which led
to the development of a similar based Communications Training Officer Training
Program.
CTO Coordinator - ANSWER-person of certain authority who oversees the CTO
program and is critical in maintaining control of the training process and ensures that
each trainees is receiving the necessary training.
DOR - ANSWER-Daily Observation Report - provides immediate, accurate, and
objective feedback to the trainee for each individual operational shift. Provides a
permanent record of all the training activities including behavior and performance.
SEG - ANSWER-Standardized Evaluation Guidelines - designed to give CTO's specific
definitions to evaluate a trainees behavior and performance objectively. Without this the
evaluation cannot be considered valid.
Training Tracking Sheet - ANSWER-track a trainee's overall progress by using DORs as
the source document. Color-coding provides an easy and quick review of trainee status.
, Trainee Task List - ANSWER-uses agency-specific tasks and competencies, in the
specific job being taught, to document the training process.
Roles of the CTO - ANSWER-Teacher, Coach, Mentor, Role Model and Evaluator
CTO as a Teacher - ANSWER-assists trainees in learning new information, reviewing
topics and guiding trainees through the development if new skills
CTO as a Coach - ANSWER-assists the trainees in completing complex job tasks and
allows practice after the trainee begins to assist with understanding the basic concepts
of the procedure or task.
CTO as a Mentor - ANSWER-CTOs are sometimes caught between the supervisor and
the trainee, with the trainee seemingly more confident in the CTOs knowledge and
abilities than in those of the supervisor.
CTO as a Role Model - ANSWER-trainees assume CTOs are the best employees at an
agency and will adopt their behavior. The CTOs work habits and compliance with
policies and procedures are observed by both current and former trainees.
CTO as an Evaluator - ANSWER-completes a DOR each day which allows them to
become skilled in observing behavior and performance and rating it according to SEGs
CTOS have extensive responsibilities to their agency and the overall training program
that include - ANSWER-Consistency, being open to criticism, maintains continuous job
related education, maintains proficient in the technology, stays current on policy and
procedures, submits complete information, uses good communication skills,
acknowledges different behaviors, protects the agency from liability by following policy
and procedure, models a professional attitude and leadership skills, complies with
established standards.
CTO additional responsibilities include - ANSWER-Being honest, fair and objective
about performance and behavior, remaining free of bias, being courteous, patient and
empathetic, respect the trainees position, possesses organizational and prioritization
skills, ensuring all information required is taught.
Effective communication with your trainee includes - ANSWER-being able to extract
information from the trainee quickly, being able to convey information accurately and
clearly in a language and manner the trainee can easily understand. The CTO must be
alert to trainee feedback, both verbal and non-verbal.
Generational Communication consists of four groups - ANSWER-Traditionalists(1922-
1945), Baby Boomers(1946-1964), Generation X(1965-1976), and Generation Y(1977-
2002)
WITH CORRECT ANSWERS
The core elements of performance based training are - ANSWER-to focus on providing
trainees with the ability to practice the tasks they are attempting to learn and the
provision of immediate feedback on their performance from a CTO.
Standardized training is defined as - ANSWER-training that is consistent for all trainees
based on industry recognized standards and agency defined requirements.
Standardized training provides - ANSWER-the same educational experience to all new
employees and promotes professionalism, and provides more effective trains in a
shorter period of time.
Other elements of performance based training include - ANSWER-a process that is
based on both performance and learning objectives, training that is relevant, must be
concise, should be based on predetermined standards, CTOS evaluating and
remediating trainees, trainee is given the chance to evaluate the CTO, performances
must be documented properly.
CTO - ANSWER-Communicating Training Officer
In 1971 Lt Robert Allen of the San Jose police department developed a Recruit Training
Management Program, based loosely on - ANSWER-a military training model. The
recruit program was expanded into a Field Training and Evaluation program, which led
to the development of a similar based Communications Training Officer Training
Program.
CTO Coordinator - ANSWER-person of certain authority who oversees the CTO
program and is critical in maintaining control of the training process and ensures that
each trainees is receiving the necessary training.
DOR - ANSWER-Daily Observation Report - provides immediate, accurate, and
objective feedback to the trainee for each individual operational shift. Provides a
permanent record of all the training activities including behavior and performance.
SEG - ANSWER-Standardized Evaluation Guidelines - designed to give CTO's specific
definitions to evaluate a trainees behavior and performance objectively. Without this the
evaluation cannot be considered valid.
Training Tracking Sheet - ANSWER-track a trainee's overall progress by using DORs as
the source document. Color-coding provides an easy and quick review of trainee status.
, Trainee Task List - ANSWER-uses agency-specific tasks and competencies, in the
specific job being taught, to document the training process.
Roles of the CTO - ANSWER-Teacher, Coach, Mentor, Role Model and Evaluator
CTO as a Teacher - ANSWER-assists trainees in learning new information, reviewing
topics and guiding trainees through the development if new skills
CTO as a Coach - ANSWER-assists the trainees in completing complex job tasks and
allows practice after the trainee begins to assist with understanding the basic concepts
of the procedure or task.
CTO as a Mentor - ANSWER-CTOs are sometimes caught between the supervisor and
the trainee, with the trainee seemingly more confident in the CTOs knowledge and
abilities than in those of the supervisor.
CTO as a Role Model - ANSWER-trainees assume CTOs are the best employees at an
agency and will adopt their behavior. The CTOs work habits and compliance with
policies and procedures are observed by both current and former trainees.
CTO as an Evaluator - ANSWER-completes a DOR each day which allows them to
become skilled in observing behavior and performance and rating it according to SEGs
CTOS have extensive responsibilities to their agency and the overall training program
that include - ANSWER-Consistency, being open to criticism, maintains continuous job
related education, maintains proficient in the technology, stays current on policy and
procedures, submits complete information, uses good communication skills,
acknowledges different behaviors, protects the agency from liability by following policy
and procedure, models a professional attitude and leadership skills, complies with
established standards.
CTO additional responsibilities include - ANSWER-Being honest, fair and objective
about performance and behavior, remaining free of bias, being courteous, patient and
empathetic, respect the trainees position, possesses organizational and prioritization
skills, ensuring all information required is taught.
Effective communication with your trainee includes - ANSWER-being able to extract
information from the trainee quickly, being able to convey information accurately and
clearly in a language and manner the trainee can easily understand. The CTO must be
alert to trainee feedback, both verbal and non-verbal.
Generational Communication consists of four groups - ANSWER-Traditionalists(1922-
1945), Baby Boomers(1946-1964), Generation X(1965-1976), and Generation Y(1977-
2002)
