Salesforce Advanced Admin Practice Exam Questions And Answers (Verified And Updated)

Salesforce Advanced Admin Practice Exam Questions And Answers (Verified And Updated) What is a capability of Territory Management? a) It grants access to records based on profiles b) It grants access to records based on role hierarchy c) It grants access to records regardless of ownership d) It grants access to records based on ownership - answerc) It grants access to records regardless of ownership UC categorizes its accounts with one of two status values - Prospect or Customer. The administrator wants to automatically change the value from Prospect to Customer when an opportunity is Won. What can the administrator do to accomplish this? a) Use Visualforce to update the Account Status field b) Create an opportunity workflow rule that updates the Account Status field c) Use an Apex trigger to update the Account Status field d) Create an account workflow rule that updates the Account Status field - answerb) Create an opportunity workflow rule that updates the Account Status field What permission can be granted using delegated administration? (Choose 3) a) Create new roles b) Reset user passwords c) Modify ALL Data system permissions d) Manage customer object administration e) Log in as another users - answerb) Reset user passwords d) Manage customer object administration e) Log in as another users Cases at Universal Containers can take hours, days or weeks to close, depending upon their complexity. A customer service manager at Universal Containers needs to track the number of open cases to ensure there are enough staff available to handle them. What can be used to show open cases over time? a) Summary report b) Matrix report c) Joined report d) Analytic snapshot - answerd) Analytic snapshot How can an administrator use automation to streamline knowledge article management process?(choose 2) a) Create an approval process that ensures all FAQ articles are approved by a specific reviewer b) Create a validation rule that updates an article when a support user reports an error during an article review process c) Set up a workflow rule that sends an email alert to the article type owner when a new article is created from a case d) Configure an escalation rule that assigns all article drafts to an article reviewer - answera) Create an approval process that ensures all FAQ articles are approved by a specific reviewer c) Set up a workflow rule that sends an email alert to the article type owner when a new article is created from a case A human resources executive needs CRED access to the Candidate customer object in the Recruiting App. Currently, only the system administrators have this level of access to the Candidate object. What can an administrator do to meet this requirement? Choose 2 a) Create a sharing rule b) Create a permission set c) Adjust the organization-wide defaults d) Create a custom profile - answerb) Create a permission set d) Create a custom profile What is a consideration for creating a master-detail relationship between two custom objects? (choose 3) a) The master object is the primary object in a standard report type b) The child record is deleted when its parent record is deleted c) Custom summary fields can be created on the child record d) The child record remains when its parent record is deleted e) The related lookup field is a required field on the child object - answera) The master object is the primary object in a standard report type b) The child record is deleted when its parent record is deleted e) The related lookup field is a required field on the child object An administrator changed the label of a custom field in the sandbox environment. How can the administrator move the relabeled field from the sandbox to a production environment? (choose 2) a) Add the re-labeled field to a change set and upload to production b) Add the relabeled list to a managed package and upload to production c) Upload the relabeled field to production using the Data loader d) Manually change the label of the field in production - answera) Add the re-labeled field to a change set and upload to production d) Manually change the label of the field in production The administrator at UC has been asked to setup an approval process that ensures the hiring manager has approved the salary that HR will be offering the candidate. If the offered salary is over $125,000, the appropriate regional director also needs to approve the salary before HR makes the offer. How can the system be configured to automate the routing of the approval request to the correct regional director? a) Implement territory management and assign the hiring manager and the regional director to the same territory b) Assign the regional director to a role that is above the hiring manager in the role hierarchy c) Create a lookup field on the user record to store the name of the appropriate regional director d) Create a hierarchical relationship field on the user record to store the name of the appropriate regional director - answerc) Create a lookup field on the user record to store the name of the appropriate regional director What tool can be used to move metadata between two production environments? (Choose 2) a) F Migration Tool b) F IDE c) F SOAP API d) Change sets - answera) F Migration Tool b) F IDE How can an administrator improve the relevance of search results for support agents searching for Knowledge articles to solve cases? Choose 3 a) Define synonyms for common search terms b) Pre-populate article search filters based on the value of case fields c) Create a record type for each data category d) Create data categories and assign articles to each category e) Enable feed tracking on all relevant article types - answerc) Create a record type for each data category d) Create data categories and assign articles to each category e) Enable feed tracking on all relevant article types What is a capability of Live Agent in the Service Cloud Console? Choose 3 a) Chats can be transferred to other agents b) The Details tab can be used to see information about the visitor c) Multiple visitors can chat in one window d) The Articles tool can be used to search for Knowledge articles e) Approval processes can be used to escalate cases in the chat window - answera) Chats can be transferred to other agents b) The Details tab can be used to see information about the visitor d) The Articles tool can be used to search for Knowledge articles Universal Containers wants to ensure all new Opportunity records have unique names. What can the administrator do to ensure that no duplicate Opportunity names exist? a) Mark the standard Opportunity name fields as unique b) Create a required lookup field to other opportunities on the Opportunity object c) Create a validation rule to ensure all Opportunity names are unique d) Ask a developer to code an Apex Trigger to ensure all Opportunity names are unique - answerc) Create a validation rule to ensure all Opportunity names are unique UC has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are not being delivered. What tool could be used to determine the problem? Choose 2.