MHA PEREGRINE EXAM QUESTIONS AND ANSWERS

Workers in a workplace can help avoid cross-cultural misunderstandings by A. cultivating cultural understanding of fellow workers and customers/clients B. maintaining a professional appearance at all times C. interacting with others influenced by their own cultural beliefs D. not serving customers/clients with whom they feel uncomfortable A. cultivating cultural understanding of fellow workers and customers/clients _____ environments engender increased knowledge and respect for the health team members for each other. A. Collaborative and aggressive B. Collaborative and passive C. Collaborative and reactive D. Collaborative and participative D. Collaborative and participative All of these are guidelines for establishing and preserving long-term relationship except _____. A. understand the mission, strategic priorities B. try to limit transparency in communicating information C. reach out to stakeholders at the program onset D. keep an open communication flow exchange B. try to limit transparency in communicating information _____ allows health system managers, policy makers, and clinicians to find ways of implementing the desired conditions for workers while meeting the expectations of patients. A. Negotiation B. Teamwork C. Political maneuvering D. Resource allocation B. Teamwork Examples of healthcare organizations collaborating on a range of project include the following except_ . A. health and social care partners working collaboratively across a region to improve the prov