PROSTART CHAPTER 7 RATED A+

PROSTART CHAPTER 7 RATED A+ Communication A process through which you send messages to and receive messages from others. Verbal communication Communication that uses written or spoken words. Non-Verbal communication This type of communication includes physical actions and body language. It is a part of the message that does not contain words Historical information Records of past projects that are used to assist in planning future projects. Action-required information Some action must be taken based on the information in the message Barriers to communication Poor listening skills, background noise and other distractors that interfere with the communication process Obstacles to communication Language, semantics, jargon, cultural differences Appropriate forms of written communication at work Email, note, phone Organizational communication ..., Process of communication that involves individuals and groups to achieve established goals. Mission statement ..., A brief summary of what a business owner wants a business to be doing. Vision statement ..., A summary of what a business owner wants a business to become. Interpersonal communication ..., Direct, face-to-face communication between two or more people. Empathy Act of identifying with feelings, thoughts, or attitudes of another person.