HMGT test 1 Questions and Answers

Which of the following would NOT be a moment of truth? - Amswer-your car will not start when it is time to go to the restaurant Internal customers are - Amswer-the employees Anyone who receives or benefits from the output of someone's work is - Amswer-a guest Quality guest service requires that we - Amswer-understand our guest's needs Guest calls for reservations and a guest welcome are both examples of what? - Amswer-Moments of Truth Inseparability refers to - Amswer-the fact that production and consumption occur simultaneously The central focus in hospitality is - Amswer-guest service Key to being successful in the hospitality industry is - Amswer-being service oriented Since its introduction, the pineapple has been internationally recognized as - Amswer-a symbol of hospitality Recruiters are looking for - Amswer-service-oriented people In this type of "ownership" investors do not pay corporate income tax, however they distribute the majority of net income to shareholders, and are publicly traded. - Amswer-Real estate investment trusts Marriott builds a hotel for $34 million and sells it to a banking firm for $52 million. Marriott charges the banking firm 2-4 % of gross revenues to operate the hotel. This business transaction is known as - Amswer-management contractCasino hotels - Amswer-are marketing themselves as business hotels In order to determine if a hotel development project would likely succeed, we would perform a - Amswer-feasibility study Examples of hotel price classification include - Amswer-luxury, all suites, economy, budget The fastest growing segment of the travel industry is - Amswer-vacation ownership Airport hotels - Amswer-range from 200-600 rooms with full service Examples of hotel level of service classification include - Amswer-full service, mid-scale, extended stay, limited service Hotels and motels that are part of a ________ share a centralized reservation system and a common image, logo or advertising slogan. - Amswer-referral association Franchising fees vary according to the agreements between franchisee and franchisor but the usual fees are between ________ of room revenue - Amswer-3 and 4% Housekeeping department measures productivity by - Amswer-person hours per room