HMGT 2860 final exam review Questions With 100% Correct Answers!!

The articulation of what an organization will look like after a change is complete is called a: a) code of conduct b) vision statement c) change contract d) mission statement - Answer-b) vision statement The most important task of a change sponsor is to: a) Evaluate the critical paths change agents create. b) Make sure the day-to-day activities designed to move the organization toward the desired change are actually accomplished. c) Persuade people to support the vision. d) Establish baseline measures for all the organization's key performance indicators. - Answer-c) Persuade people to support the vision. If you want to successfully implement a large-scale organizational change, you should start with which of the following types of people? a) lobbyists b) inhibitors c) non of these d) conservatives - Answer-c) none of these Which of the following statements related to force field analysis is false? a) Force field analysis assumes that any situation is the product of the dynamic forces that create that situation.b) Force field analysis was developed in the late 1940s. c) none of these d) There are four types of forces acting upon any situation. - Answer-d) There are four types of forces acting upon any situation. Which of the following statements about change is false? a) Effective change is time-consuming. b) It is difficult to change. c) In the early part of a change process, style is just as important as substance. d) none of these - Answer-d) none of these The complete redesign of an organizational process is called: a) reconfiguration b) re-engineering c) re-authentication d) reivention - Answer-b) re-engineering Which one of the following is not one of Deming's 14 points of management? a) Institute leadership b) Remove barriers that rob employees of pride of workmanship c) Cease dependence on inspection to achieve quality d) Select vendors that offer products at minimal costs - Answer-d) select vendors that offer products at minimal costs T or F: Companies need to cut costs and select vendors with the lowest prices. - Answer-FalseWhat might prevent employees from taking pride in their work? a) Performance appraisals b) all of these c) Poor tools d) Misguided supervisors - Answer-b) all of these