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You are a project manager and your manager wants to meet with you to evaluate your project's
performance in order to see how it is meeting the quality standards supplied by the company. In what
process is your boss engaged?
A. Total Quality Management
B. Control Quality
C. Plan Quality management
D. Manage quality
D. Manage quality
If you were using a fishbone diagram to determine root causes of problems, you would be involved in:
A. Perform quality inspection
B. Perform quality prevention
C. Control quality
D. Perform Quality audits
C. Control quality
Plan Quality Management includes all of the following outputs EXCEPT:
A. Quality management plan
B. Accepted deliverables
C. Quality metrics
D. Project management plan updates
B. Accepted deliverables
In a control chart, the mean represented as a horizontal line. This represents:
A. The average of the control limits
B. The average of all data points
C. The average of all data points within control limits
D. A means of identifying assignable cause
B. The average of all data points
The quality team is meeting to discuss quality as it pertains to a new building product. The group is
having some difference of opinion as to the Cost of Quality. Which of the four statements made by
the team is true regarding the cost of quality?
A. COQ does not include testing, destructive tests, and inspections in the calculations
B. COQ should categorize all product failures as preventable or non-preventable
C. COQ should include all costs to prevent nonconformance over the life of the product
D. All other things being equal, a lower overall COQ is indicative of a higher quality product
C. COQ should include all costs to prevent nonconformance over the life of the product
Quality audits are an important part of quality management because
A. They allow for quantification of the risk
B. They randomly audit product results to see if they are meeting quality standards
C. They check to see if the quality process is being followed
D. They are conducted without prior notice and do not allow team members time to cover up defects
C. They check to see if the quality process is being followed
If the results of Activity A have no bearing on the results of Activity B, the two activities would be
considered: