AHLEI SUPERVISION EXAMAHLEI SUPERVISION EXAM WITH 100% CORRECT ANSWERS 2024 LATEST UPDATE GRADED A+

AHLEI SUPERVISION EXAMAHLEI SUPERVISION EXAM WITH 100% CORRECT ANSWERS 2024 LATEST UPDATE GRADED A+ All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. People - ------------correct answer----------------Organizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables? A. Division of labor B. Unity or command C. Organizational hierarchy D. Matching - ------------correct answer----------------division of labor Lucy, a housekeeping supervisor, complained to her boss when the front office manager let three room attendants leave work before the end of their shift. Which of the following management principles may have been violated ? A. Staff stability B. Unity of command C. Division of labor D. Common good - ------------correct answer----------------Unity of command Monique, the dining room supervisor at the End Around Restaurant, was concerned that when servers were unhappy with their work schedules or station assignments they took their complaints directly to the restaurant manager and not to her. Which of the following management principles may have been violated? A. Discipline B. Organizational hierarchy C. Employee initiative D. Unity of command - ------------correct answer----------------Organizational hierarchy Which of the following best describes the power that an organization gives to a supervisor to meet organizational goals? A.Responsibility B. Delegation C. Formal authority D. Informal authority - ------------correct answer----------------Formal authority Elizabeth, the director of sales at the 400- room Benchmark Hotel, delegated to Bill, the reservations manager, the task of changing room rates for all future reservations staff and to the central reservations office. The room rates were never changed. Who should ultimately be responsible? A. Elizabeth, the director of sales B. Bill, the reservations manager C. in-house reservations staff D. the central reservations office - ------------correct answer----------------Elizabeth, the director of sales Which of the following components of management involves the tasks involved in motivating, training, evaluating, and disciplining employees? A. Controlling B. Directing C. Staffing D. Coordinating - ------------correct answer----------------Directing Which of the following components of management involves grouping similar tasks to create a position to be performed by one person? A. Planning B. Organizing C. Directing D. Controlling - ------------correct answer----------------Organizing Which of the following components of management involves comparing actual performance with performance standards to determine if corrective action is necessary? A. Controlling B. Directing C. Staffing D. Coordinating - ------------correct answer----------------Controlling The results of strategic planning generally include all of the following except: A. a long-range plan B. An operations budget C. A vision statement D. A mission statement - ------------correct answer----------------An operations budget Which of the following bridges strategic and operational planning activities by indicating how an organization will move forward in the upcoming year toward attaining long-range goals? A. A vision statement B. A mission statement C. A business plan D. A long-range plan - ------------correct answer----------------A business plan Which of the following is typically the last activity in the sequence of operational planning? A. An operations budget B. A market planning C. A long-range plan D. A business plan - ------------correct answer----------------An operations budget Decision-making falls into which of the following skill sets