BLEA Emotional Intelligence & Crisis Intervention Training Final Questions & Answers Correctly Answered.

Define emotional intelligence - Answer-The ability to interpret, understand, and manage one's own, and others' emotions What are the parts of the brain? - Answer-1. Reptillian Medula 2. Primal Brain 3. Neo-Cortex Cognitive Reptillian Medula - Answer-- vital body functions - stuff we don't need to think about doing primal brain - Answer-- emotions - anger - fight/flight responses neo-cortex cognitive - Answer-- awareness - concentration - decision making (EI) Personal Competencies - Answer-- self awareness (response to one's own emotions) - self management (ability to control and manage your own emotions [self control]) (EI) Social Competencies - Answer-- social awareness (ability to recognize emotions of others; having empathy and compassion) - relationship management (ability to inspire, influence, connect, bring healthy conflict resolution)benefits of high EI for LEOs - Answer-1. illicit attitudes that lead to improved self-confidence, better job performance, and reduces stress (less citizen complaints) 2. ability to focus on real issues and not dept politics (stay out of dept gossip) 3. ability to understand others' viewpoints, dept, and community (empathy) 4. lead by example (on time, prepared for work) 5. stays calm and effectively problem solves (doesn't overact or allow bad decision to be out of emotions) 6. works towards removing norms and barriers that affect morale 18 Behaviors of EI people - Answer-- you have robust emotional vocab - curious about people - embrace change - know your strength and weaknesses - you're a good judge of characters - you're difficult to offend - you know how to say no (to yourself and others) - let go of mistakes - give and expect nothing in return - don't hold grudges - neutralize toxic people - don't seek perception - appreciate what you have - disconnect - limit caffeine intake - get enough sleep - stop negative self-talk in its tracks - won't let anyone limit your joy positive psychology - Answer-we perform better when we are happy ex. (I get to do push ups instead I have to do push ups)suicides are how many times more likely in law enforcement? - Answer-1.5 times more likely What percent of law enforcement officer's illnesses are psychological? - Answer-50% Why is CIT useful for law enforcement officers? - Answer-- de-escalation - officer safety - knowledge and skills of basic mental illness - lowers liability - slows things down (PACE) - rapport building What are the two types of trauma? - Answer-primary and secondary ITA 4 prongs - Answer-1. danger to self 2. danger to others 3. danger to property 4. gravely disabled gravely disabled factors - Answer-food, water, clothing, shelter, access to medical help ITA RCW and definition - Answer-Involuntary Treatment Act RCW 71.05 says an officer can take custody of a person if show signs of mental illness and are an imminent threat of serious harm, or are in imminent danger of being gravely disabled. LEED Model - Answer-Listen - allow people to give their side of story; give them a voice and let them vent Explain - explain what you're doing, what they can do, and what's going to happen Equity - tell them why you're taking action. reason must be fair and free of bias, and show that their side of the story was considered.Dignity - act with dignity and leave them with their dignity traumatic brain injury - Answer-Head injury causing reduced cognitive functioning, limited attention, and impulsivity what 2 things happen during a crisis? - Answer-heightened emotions and lowered reasoning Psychosis - Answer-hallucinations, delusions, and disorganization - confusing your voice with voices in head - paranoid - over-stimulated - confused or disorganized - feel compelled to explain delusion and give unnecessary details DANGER SIGNS: feel compelled to act on command hallucination; delusional stalking, especially with celebs