Publix managers test Exam Questions and Answers

Publix managers test Customer Value - Answer-Always look to add value to the role you play,carefully order, and handle products to prevent out of stock and ensure product quality. Intolerance of waste - Answer-job efficiency, controlling supply usage, preventing damages, awareness and report losses or theft, recycling Dedicated to the dignity, value, and employment security of our associates - Answer-enhancing your role, adding my value and achieving tasks quickly and efficiently and correctly adds to the security of emplyment Involved as responsible citizens in our community - Answer-Support community they are neighbors Strategic task - Answer-Quality products, dynamic selling, service food allergy - Answer-peanuts, tree nuts, milk, eggs, fish, shellfish, soy, wheat Ancillary - Answer-specialties ingredients, produce with blemishes cuts and scars. Adjustments - Answer-changes so your inventory remains accurate and lets you report on and analyze change so you can identify and address opportunities cool - Answer-country of origin labeling, produce meat seafood, and nuts must maintain cool records for reworks products by keeping original label of the product on a card in 53 filing system crisping - Answer-clean and sanitize sink, fill one compartment with clean lukewarm water, 99 degrees. wash hands, trim produce, submerge for 5 min in lukewarm water, place in crisping unit, place unit in cooler for 2 hours, clean, sanitize the crisping unit after every use. calm - Answer-stay cool apologize for the problem listen with empathy make it right 4 steps Customer service - Answer-greet customer by name if possible and smile use observation skills to engage the customer thanks the customer and invite them back speak and smile at everyone within 10 feet of you and greet within 10 seconds of their arrival in your department team - Answer-together everyone