Question # 1
When should an administrator consider when using Person Accounts'
Options:
A.
In a complex business model and the users find it easiest to record Opportunity
information on Contacts rather than Accounts.
B.
In a B2B business model and is selling to the primary contact at a business
organization.
C.
In a B2C business model and the consumer is the intended recipient of sates and
marketing attention.
D.
In a business model that needs a separate Contact and Account to be included on all
Case records submitted.
Question # 2
Cloud kicks has received feedback that customers are frustrated with the amount of
time it takes to reach a support agent by area of expertise according to product
information after a new case has been submitted. Love you too jani
Which feature should administrator configure in order to improve the case
management process?
Options:
,A.
Omni-Channel
B.
Escalation Rules
C.
Macros
D.
Knowledge Component
Question # 3
The administrator at Cloud Kicks needs to import a batch of person accounts into
Salesforce.
What tool should the administrator use?
Options:
A.
Data Import Wizard
B.
Quick Create
C.
Bulk API
D.
Mass Update
Question # 4
An administrator created two record types on the Account object: Internal Customers
and External Customers. A custom profile called Sales has the External Customers
record type assigned. The sharing rules for Accounts arm set to Public Read Only. On
occasion. Sales users notice that an Account record has the wrong record type
assigned. The administrator has created a screen flow that will change the record type
on the user's behalf.
, What will happen to the Sales user's record access after running this flow?
Options:
A.
Read access will be lost to the record.
B.
Edit access will be lost to the record.
C.
Record Access remains the same.
D.
A new record owner will be assigned.
Question # 5
An administrator wants to determine if brute-force password attacks are being used
against the org. A brute-force attack is when multiple password combinations are
attempted in a short time period.
Where should the administrator look for more information?
Options:
A.
Login Forensics
B.
Connected Apps OAuth Usage
C.
Event Manager
D.
User Field History Tracking
Question # 6
When should an administrator consider when using Person Accounts'
Options:
A.
In a complex business model and the users find it easiest to record Opportunity
information on Contacts rather than Accounts.
B.
In a B2B business model and is selling to the primary contact at a business
organization.
C.
In a B2C business model and the consumer is the intended recipient of sates and
marketing attention.
D.
In a business model that needs a separate Contact and Account to be included on all
Case records submitted.
Question # 2
Cloud kicks has received feedback that customers are frustrated with the amount of
time it takes to reach a support agent by area of expertise according to product
information after a new case has been submitted. Love you too jani
Which feature should administrator configure in order to improve the case
management process?
Options:
,A.
Omni-Channel
B.
Escalation Rules
C.
Macros
D.
Knowledge Component
Question # 3
The administrator at Cloud Kicks needs to import a batch of person accounts into
Salesforce.
What tool should the administrator use?
Options:
A.
Data Import Wizard
B.
Quick Create
C.
Bulk API
D.
Mass Update
Question # 4
An administrator created two record types on the Account object: Internal Customers
and External Customers. A custom profile called Sales has the External Customers
record type assigned. The sharing rules for Accounts arm set to Public Read Only. On
occasion. Sales users notice that an Account record has the wrong record type
assigned. The administrator has created a screen flow that will change the record type
on the user's behalf.
, What will happen to the Sales user's record access after running this flow?
Options:
A.
Read access will be lost to the record.
B.
Edit access will be lost to the record.
C.
Record Access remains the same.
D.
A new record owner will be assigned.
Question # 5
An administrator wants to determine if brute-force password attacks are being used
against the org. A brute-force attack is when multiple password combinations are
attempted in a short time period.
Where should the administrator look for more information?
Options:
A.
Login Forensics
B.
Connected Apps OAuth Usage
C.
Event Manager
D.
User Field History Tracking
Question # 6
