Quality Management Quiz 1 Exam Study Guide

Quality Management Quiz 1 Exam Study Guide Walter Shewhart - answer() "Grandfather" of the Total Quality Movement American Physicist, engineer & statistician Pioneered Statisitcal Process Control PDCA - answerWalter Shewhart developed. Linked to continuous improvement. SOP - answerStandard Operating Procedures W. Edward Deming - answer() "Father" of quality evolution. Instrumental in working with Sony to develop their quality reputation. Developed 14 noteworthy points of quality. Peter Drucker - answer() "Father" of modern/scientific management. Known for management/leadership development principles. Predicted the rise of Japan as economic world power. Awarded Presidential Medal of Freedom Joseph Juran - answer() Developed "Quality Control Handbook" Top management involvement, Pareto Principle, Quality training, etc. Philip Crosby - answer() -Contributed to management theory and quality management practices. -His association was at the center of worldwide transformation of quality. -"Do it right the first time" - Developed Quality Management Maturity Grid -Zero defects program at Martin Company -Author: quality is free Dr. Yoji Akao - answer-Co-developer of Quality Function Deplyment (QFD) Institute. -Received Deming prize -Worked with Hoslin Kanri on strategic planning methodology -helped initiate problem solving technique with "Fishbone Diagram" -Author of many books Hoslin Kanri - answerWorked with Drs Akao and Mizuno on strategic planning methodology. Dr. Shigeru Mizuno - answerCo-developer of Quality Function Deplyment (QFD) Institute. Worked with Hoslin Kanri on strategic planning methodology -helped initiate problem solving technique with "Fishbone Diagram" -Author of many books Strategic Planning - answerContinuous improvement process to do much better. "Do it right the first time" - answerPhilip Crosby Idea Kaoru Ishikawa - answer() Professor -One of Deming's colleagues -Pioneered "cause & Effect" Fishbone diagram -Root Cause analysis -Showed importance of 7 quality tools Fishbone Diagram - answerIshikawa Cause & Effect Diagram Used to ID multiple causes of a single result. Excellent tool for PDCA Genichi Taguchi - answer() Director of two quality entities.