Six Sigma Black Belt Study Guide Questions with Verified Solutions

Six Sigma Black Belt Study Guide Questions with Verified Solutions What's Contained on the Charter? Problem Description, Scope, Project Goals, Customer Benefits, Ownership/Team, Stakeholder Approval, Schedule What are the Three Pillars of PE? Lean, DMAIIC, DMADV What is used to set Specification Limits? Customer requirements What is the difference between an Activity Flowchart and a Deployment Flowchart? Activity Flowchart: displays complexity & decision points in a process done by 1 person. Deployment Flowchart: highlights handoff areas in processes between people or functions. Clarifies roles and dependencies. Describe the 5 Phases of the Roadmap and list the purpose of each and the likely outcome or deliverables from each phase. Define: Business case/problem to be addressed and how, Measure: Establish a baseline, Analyze: Identify root cause and confirm with data, Improve/Innovate: Develop & implement solutions, Control: Maintain the gains by standardizing processes for on-going improvement. What is Market Segmentation? Marketing strategy that divides broad target market into subsets that have common needs and priorities. What's the difference between proactive and reactive VOC? Reactive: Information comes to you whether you take it or not (complaints, returns). Proactive: Self-initiated to gather information (market research, customer interviews, surveys). CTQ's are derived from what? Customer specifications/requirements used to create a CTQ tree to translate broad requirements into specific requirements. VOC. What's a Stakeholder's Analysis? Identification of individuals/groups that affect or are affected by a proposed action, and sorting them according to their impact on the action and the impact the action will have on them. What's the difference between a SIPOC and a Process Flow Map? A SIPOC is high level process map which takes suppliers, inputs, outputs, and customers into account. A Process Flow Map is detailed flow diagram of the process that drills further detail. What's an Affinity Diagram? A tool that gathers large amounts of language data (ideas, opinions, issues) and organizes them into groups based on their natural relationships. Often used to group ideas generated by brainstorming. What do Lean Principles focus on? Eliminating waste Why do we need a Charter? Clarify expectations of team, Keep team aligned with organization, Keep team within scope- "scope creep", Gives authorization to work on project What's the Kano Model? Method of obtaining VOC. It charts customer satisfaction vs presence of a characteristic or other item. What's the filter for evaluating proper Process Excellence project? OO'SMART (owned by you, output, specific, measurable, attainable, relevant, time-bound) What's Six Sigma? Methodology used to attack process variability in order to eliminate defects. Ruthless/relentless identification and elimination of sources of variation for positive business impact.