Management 202 Final Exam UTK with Complete Solutions

Management 202 Final Exam UTK with Complete Solutions Leadership the ability to motivate individuals and groups to accomplish important goals Power Ability to get someone else to do something you want done or make things happen the way you want. Leaders gain power from the position they hold and from their personal qualities Position power Based on a manager's official status in the firm's hierarchy of authority Reward power Capability to offer something of value Coercive power Capability to punish or withhold positive outcomes Legitimate power Organizational position or status confers the right to control those in subordinate positions Personal power Based on the unique personal qualities that a person brings to the leadership situation Expert power Capacity to influence others because of one's knowledge and skills Referent power Capacity to influence others because they admire you and want to identify positively with you Task concerns Plans and defines work to be done. Assigns task responsibilities. Sets clear work standards. Urges task completion. Monitors performance results People concerns Acts warm and supportive toward followers. Develops social rapport with followers. Respects the feelings of followers. Is sensitive to followers' needs. Shows trust in followers Ability The level of the employee's skills and technical knowledge relative to the task being performed Willingness An employees self-confidence in their ability to do the job or task Task-oriented Most effective when the situation is very favorable or when it is very unfavorable Relationship-oriented Most effective in moderately favorable situations Transformational leader Someone who is truly inspirational as a leader and who arouses others to seek extraordinary performance accomplishments Substitutes for leadership Factors in the work setting that direct the work efforts without the involvement of the leader Follower-centered leadership Focuses on commitment to helping others Authentic leadership High level of self-awareness. Clear understanding of his/her personal values. Person acts in ways that are consistent with those values; being honest and avoiding self- deception. Perceived as genuine Emotional intelligence The ability to manage emotions in social relationships Motivation The process that accounts for an individual's intensity, direction, and persistence of effort expended at work. Lower-Order needs Desire for