ATT Test one Questions and Best Answers

What are the first two qualities of the APEX job description? - CORRECT ANSWERHonesty and punctuality/dependability What are the Apex Top 20 Duties? Show where to find them. - CORRECT ANSWERBathroom door, employee manual, RQ4 intranet, & clipboard Apex's goal is to be the ______ choice for customers. - CORRECT ANSWER-best How much time is allowed for Facebook, personal email, etc? - CORRECT ANSWERnone What are the three things we use to track store/personal performance? - CORRECT ANSWER-scoreboards, team tracking, & CKC report, daily dashboard & whiteboard What is the value of doing NEXT when you are on a MSV plan? - CORRECT ANSWERbill credit & no 2 year contract Name 5 products we sell other than phones. - CORRECT ANSWER-tablets, accessories, wired, MiFi, & WHP What is MST? - CORRECT ANSWER-Mobile Sales Tool that helps build rate plans How often are you expected to visit MyCSP? - CORRECT ANSWER-Daily & every Tuesday to check front line focus What is the difference between the financial impact of a customer doing NEXT on a 7GB+ Vs. a 6GB or less? - CORRECT ANSWER-For us: less money for customer: bigger discount on 7GB+ plan What is the first AT&T Key behavior? - CORRECT ANSWER-greet & customer tenure What is the APEX greeting? - CORRECT ANSWER-"Hello, welcome to Apex my name is ____. What can I do for you?" What is the most important thing we can do before accessing an account and how do we do it? - CORRECT ANSWER-Ask about AT&T experience, and verify photo ID. Why is it important to take ownership of all customer issues? - CORRECT ANSWER-To make sure the customer leaves satisfied and WTR What is the goal of every transaction? - CORRECT ANSWER-To use 5 FORE=1 & customer willing to recommend What is the second AT&T key behavior? - CORRECT ANSWER-Use customer's name in transaction. (Build Value) What are we required to complete with every customer and why is it important? - CORRECT ANSWER-GPS form. To make a personalize