CTO FINAL EXAM QUESTIONS AND ANSWERS

successful although management does not support all the decisions. - Answer-False When communicating with computer technology, a CTO must use caution with this generation: - Answer-Traditionalist The CTO Coordinator's direct responsibility include all the following, except: - Answer-Evaluating a trainee's performance and behavior daily Choose the incorrect color coding on the tracking sheet - Answer-If the category is marked (N.O.) the block will be blue Baby Boomers have the "Why do I have to learn this?" approach to training. - Answer-False Accreditation can limit a communications center _____________ - Answer-Liability and risk exposure When the listener is physically signaling they are listening is called: - Answer-Non-Verbal Attending The CTO should specify possible consequences if performance standards are not met prior to implementing a performance improvement plan. - Answer-True Poor communication skills by the CTO can result in: - Answer-The trainee feeling personally attacked When the following is used in conjunction with the evaluation it ensures the evaluation to be valid and reliable: - Answer-Standardized Evaluation Guidelines This generation prefers informal communication: - Answer-Gen X Good communication skills by the CTO can result in all the following except: - Answer-A trainee feeling personally attacked Cannot be answered with yes or no: - Answer-Open Ended Questions Every telecommunicator shall be trained in the use of TDD/TTY procedures at a minimum every _________: - Answer-6 months The following are elements of Performance Based Training, except: - Answer-Less hands on