CAP Exam: Domain One: Organizational Communication Exam Questions and Answers

Signs - ANSWER-involuntary expressions of emotion such as facial expressions, eye contact, postures, gestures, and vocal variations Nonverbal Communication - ANSWER-uses signs Symbols - ANSWER-letters and words that stand for objects, ideas, or states of mind Verbal Communication - ANSWER-the voluntary use of symbols Interpersonal Communication - ANSWER-how you use facial expressions, inflection, voice tone and body language to get your message across. The ability to listen is an interpersonal communication skill. Intrapersonal Communication - ANSWER-How you analyze a situation and use the information. Centers on self-awareness (how you see yourself), perception (an understand of the self and the world), and expectation (a guideline for future decisions). Formal Communications - ANSWER-done through official channels; can be downward, upward, or horizontal Downward Communications - ANSWER-Messages sent from management to employees. Necessary to clarify goals, share information, educate, and guide.