ServiceNow CIS - SAM (Software Asset Management) Exam

ServiceNow CIS - SAM (Software Asset Management) Exam The user's manager must approve or decline the reclamation. -Answer-A user is notified their software install has been flagged for reclamation. The user declines approval. What is the next step in the workflow? a) Nothing happens. b) The user's manager must approve or decline the reclamation. c) The reclamation candidate is removed from the candidate list. d) The software is reclaimed since it was not in use. sam_user -Answer-Which default role has access to the Software Asset application, but has limited access to its administrative features? a) sam_developer b) sam c) sam_user d) sam_admin Purchased rights should be less than 20 -Answer-Which of the following is NOT a valid entitlement import error? a) Publisher Part Number not found b) Publisher Part Number and Software Model not found c) Multiple software models found for the Publisher Part Number d) Import template customized resulting in one or many fields being invalid e) Purchased rights should be less than 20 sam_user -Answer-By default, which ServiceNow role can view reconciliation results? a) sam_reconcile_user b) sam_user c) sam_viewer d) sam_cmdb_user a) Create Allocations c) Remove Allocations d) Purchase Rights f) Remove Unlicensed Installs -Answer-Which of the following remediation options may be available after a reconciliation has been run? (select 4) a) Create Allocations b) Create New Model c) Remove Allocations d) Purchase Rights e) Remove Entitlements f) Remove Unlicensed Installs Remove unlicensed installations -Answer-In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to: a) Update license metrics b) Create allocations c) Remove unlicensed installations d) Remove software products a) Total Spend c) True-up Cost d) Potential Savings f) Over-licensed amount -Answer-Which of the following calculations are provided for publishers on the license workbench? (Select four.) a) Total Spend b) Number of unlicensed installs c) True-up Cost d) Potential Savings e) License Metric Results f) Over-licensed amount Software Entitlement -Answer-The license metric field is by default, displayed on which record form within ServiceNow? a) Software Model b) Software Allocations c) Software Entitlement d) Software Types Fully normalized -Answer-Which of the following is an invalid software normalization status? a) New b) Fully normalized c) Manually normalized d) Publisher normalized e) Match not found Discovery, Import Data, Manual -Answer-What are three ways to get software asset data into ServiceNow? a) Clone, Background Script, Discovery b) Import Data, Plugin, Clone c) Discovery, Import Data, Manual d) Plugin, Background Script, Manual Maintain compliance Optimize spend Support software audits -Answer-The goals of SAM are Software allocation -Answer-One or more use rights assigned to a specific device or user. Software normalization -Answer-The process of standardizing discovered software installation data to defined norms. Software reconciliation -Answer-The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory. Software remediation -Answer-Options for resolving license rights compliance issues identified during reconciliation. Software reclamation -Answer-The process of identifying unused software and uninstalling it so that the software rights for the user or