JIBC - GSO - Segment 3 Review with Complete Solutions

JIBC - GSO - Segment 3 Review with Complete Solutions Which of the following are characteristics of a professional? a. Competence b. Businesslike manner c. High-handed approach d. All of the above e. (a) and (b) E The standards for professional conduct for GSOs encompass only knowledge, skills, qualities, and deportment. a. True b. False B Being well-groomed is part of professional conduct. a. True b. False A The term "deportment" refers to the ability to distinguish between right and wrong. a. True b. False B Which of the following are steps that GSOs can take to maintain professionalism? a. Managing stress b. Respecting the needs of patrons c. Leaving their post in as good or better condition than it was in when they arrived d. All of the above e. (b) and (c) D During off-duty hours, GSOs may behave in whatever manner they wish as this is their personal time. a. True b. False B The term __________ means recognizing one's moral duties and obligations. a. Ethics b. Professionalism c. Deportment d. Standards e. None of the above A