EX Certification Questions and Answers with Certified Solutions

EX Certification Questions and Answers with Certified Solutions What is Employee Experience? A program seeking to measure the quality of the relationship employees have with your organization. What is the main goal of measuring Employee Experience? To improve business outcomes, both directly and indirectly through customer experience, for your customers. What are four common EX outcomes? Improving the customer experience (CX) Reducing turnover Improving performance and productivity Driving revenue and profitability What drives employee lifetime value? The talent organizations attract and hire How quickly and efficiently they onboard and train employees How well they raise the "ceiling of performance" for their employees How long they keep their employees How do you force Qualtrics to save? Ctrl/Cmd + s Which specialty question type uses a standard scale from 0-10 and produces a customer loyalty metric? NPS You were using Edit Multiple, but after you collected a few responses you noticed it was gone. Why did this happen? You began collecting actual responses Which of the question types below would work most appropriately for a Likert Scale? Matrix Which question type below would be most suitable for you to display a set of instructions, an introduction, or a static consent form in your survey? Descriptive Text A colleague shared their project with you, but you can't edit it. The Edit Survey button is grayed out in the Project Actions dropdown on the Projects page. Why is this happening? They did not enable share project What are Automatic Choices? A pre-made list of choices that will automatically populate the chosen scale for your question The Preview Survey button at the top of the Survey module launches a new window that displays an interactive preview of your survey. Which of the following statements are true about the preview survey process? Mark all that apply. 1. You can select to ignore validation like character limits in Text Entry questions. 2. You can place a bookmark and return to the spot at a later time What is the best way to import questions from one of your own previously created surveys? Choose Import From and then my surveys, and then choose which questions you would like to import into the survey True or False: Once I have deleted a question, it can never be restored. False Which specialty question type requires setup outside of Qualtrics; for example, with the aid of an Excel spreadsheet or another application that formats CSV files. Drill Down What feature(s) can hide the last two questions in a block from mobile device users? Display Logic