Updated NHA CMAA Practice Exam #26 Questions And Answers

First class mail - ANS The postage class most used in the medical office is: A. Priority mail B. First class mail C. Second class mail D. Third class mail Have a forum to discuss employee complaints - ANS Staff meetings should be used to do all of the following EXCEPT: A. Share information about changes in office practice or procedure. B. Discuss ways to improve patient satisfaction. C. Encourage staff to take advantage of opportunities to improve skill. D. Have a forum to discuss employee complaints Checked against the packing slip to make sure that everything that has been ordered has arrived - ANS When supplies which have been newly ordered arrive in the office, they should be : A. Keep in the reception area until there is time to put them away. B. Checked against the packing slip to make sure that everything that has been ordered has arrived. C. Put in front of the supplies already in the storage area. D. All of the above. Mouse - ANS The device that allows the computer operator to manipulate the cursor without using the arrow keys is the : A. Mouse B. Graphic user interface C. Modem D. Monitor Application software - ANS The programs that allow the computer operator to perform various tasks are: A. Microcomputer chips B. Motherboards C. CPUs D. Applications software Electronic data interchange - ANS When an insurance claim is filed electronically, the protocol used is called: A. Electronic transaction B. Electronic payment C. Electronic filing D. Electronic data interchange