Salesforce Associate Exam - Questions and Answers

Salesforce Associate Exam - Questions and Answers Salesforce Customer 360 FOR CUSTOMERS integrated CRM platform to help companies perform better with a single, shared customer view (centralizes all customer data) and can see everything in one view What are some Salesforce Customer 360 solutions for the company? -log their interactions with the platform -personalize marketing -collect actionable insights based on their data Customer 360 Platform Services AI Mobile Blockchain: share data in a secure way Vision Voice Security Privacy and Identity Communities Builder Flow Salesforce Nonprofit helps nonprofits to manage mission with a CRM platform Imperative/ Programmatic programming traditional coding with coding languages such as Java, etc used for more complex processes Declarative programming point and click coding ex: flows, approval processes benefits: no need for a software developer and quicker turnaround time Salesforce Trust how to see if there is any issue in the Salesforce environment (status, security, compliance) Projects in Trailhead step-by-step instructions for hands-on activities within Salesforce topics Modules in Trailhead short learning tutorials for individual topics Trailmixes in Trailhead learning journeys that use a combination of badges, projects, and linked resources Quests in Trailhead challenges for learning new skills with the opportunity to win prizes Trailblazer Community community to learn relevant skills where you can also connect and give back together in this community Trailhead Playground a Salesforce environment with preloaded data where you can practice your skills and complete hands-on challenges Salesforce Help helpful resources Salesforce offers, to access it click the "?" in the top right after logging in Sales Cloud focuses on effective sales and connecting opportunities and leads Service Cloud focuses on customer service/support and deals mostly with cases, accounts, and contacts Marketing Cloud allows companies to market effectively and keep track of potential customers, campaigns, campaign members, and leads Experience Cloud building a website/portal out Commerce Cloud manages e-commerce activity for B2B or B2C, it is essentially e-commerce shopping that links back to Salesforce to then fulfill that order Analytics Cloud analyzes data to produce insights (uses Einstein Analytics and Tableau) Financial Services Cloud asset and wealth management Integration Cloud single view of customer data across large enterprises Solution Architect