General Management Exam Review – NOCTI Exam Study Questions and Answers Graded A 2024

management - the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources planning - a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives organizing - a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organizations goals and objectives leading - creating a vision for the organization and guiding, training, coaching, and motivating others to work effectively to achieve the organizations goals and objectives controlling - a management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding people for doing a good job, and taking corrective action if they are not vision - an encompassing explanation of why the organization exists and where it's trying to head mission statement - an outline of the fundamental purpose of an organization goals - the broad, long term accomplishments an organization wishes to attain objectives - specific, short term statements detailing how to achieve the organizations goals SWOT analysis - SWOT = Strengths, Weaknesses, Opportunities and Threats; a planning tool used to analyze an organizations strengths, weakness, opportunities and threats strategic planning - the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals tactical planning - the process of developing detailed, short term statements about what is to be done, who is to do it, and how it is to be done operational planning - the process of setting work standards and schedules necessary to implement the company's tactical objectives contingency planning - the process of preparing alternative courses of action that may be used if the primary plans don't achieve the organizations objectives decision making - choosing among two or more alternatives problem solving - the process of solving the everyday problems that occur. problem solving is less formal than decision making and usually calls for quicker action brainstorming - coming up with as many solutions to a problem as possible in a short period of time with no censoring of ideas PMI - PMI = Pluses, Minuses, Implications; listing all the pluses for a solution in one column, all the minuses in another, and the implications in a third column organization chart - a visual device that shows relationships among people and divides the organizatins work; it shows who is accountable for the completion of specific work and who reports to whom top management - highest level of management, consisting of the president and other key company executives who develop strategic plans middle management - the level of management that includes general managers, dividsion managers, and branch and plant managers who are responsible for tactical planning and controlling supervisory management - managers who are directly responsible for supervising workers and evaluating their daily performance technical skills - skills that involve the ability to perform tasks in a specific discipline or department human relations skills - skills that involve communication and motivation; they enable managers to work through and with people conceptual skills - skills that involve the ability to picture the organization as a whole and the relationship among its various parts staffing - a management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives autocratic leadership - leadership style that involves making managerial decisions without consulting others participative (democratic) leadership - leadership style that consists of managers and employees working together to make decisions