USAF GREENBELT QUESTIONS AND ANSWERS WITH COMPLETE SOLUTION

USAF GREENBELT QUESTIONS AND ANSWERS WITH COMPLETE SOLUTION 99% quality represents which Sigma level of quality? A 3.4 B 3.8 C 6 D 99 Ans- B Benefits from reducing variation in a process include improved process capability, decreased costs, and which of the following? A A change of customer requirements B Improvement of the company's culture C A revised project charter D Reduced Defects per Million Opportunities (DPMO) Ans- B Which of the following statements regarding Six Sigma is correct? A Applies only to manufacturing B Works best in financial processes C Reduces variation and eliminates defects D Focuses only on statistical measurement Ans- C Which term describes the Six Sigma Methodology used for process improvement?A Process Problem Improvement (PPI) B Define, Measure, Analyze, Improve, Control (DMAIC) C Process Quality Management and Improvement (PQMI) D Design for Six Sigma (DFSS) Ans- B Which one of the following terms describes the product or service characteristics that are defined by the customer (internal or external) as important to their needs? A Critical to Quality Variables B Critical to Solution Variables C Quality Management Directives D Critical Operational Variables Ans- A Which factor should be considered when selecting improvement projects? A Order of project submittal B The impact on the Human Resources department C Alignment with business strategy and goals D How success will be rewarded Ans- C Six Sigma has been described as a commitment to your customers, a statistical measurement of processes, and which of the following? A A faddish theoretical method of quality management B A way to increase variation C A method to speed up the process D A management framework for thinking about process economics, quality, and customers Ans- D In which stage of the Six Sigma Methodology are the customer's requirements identified? A Improve B Analyze C Define D Control Ans- C For a process running at the six sigma level of quality, which one of the following represents the equivalent Defects per Million Opportunities (DPMO) value? A 66,810 B 10,000 C 3.4 D 6,000 Ans- C Which term can be used to measure the capability of a process? A Defects per Million Opportunities (DPMO) B Process Quality C Just in Time (JIT) D Design of Experiments (DOE) Ans- A Which statement about Lean implementation is false? A When Lean and Six Sigma are combined the results are powerful. B Lean minimizes customer value and maximizes waste. C Lean promotes shorter cycle times, faster process times, and higher quality. D Lean implementation is appropriate for office and service organizations. Ans- B Lean manufacturing is most concerned with which one of the following? A Reducing waste B Reducing people C Eliminating bottlenecks in a process Ans- A When implementing Lean which of the following creates value for the customer? A By implementing a Push system B By implementing faster cycle times for non value-added process steps C By identifying the Current Value Streams in your company D Giving the customer what they need, when needed, and of the quantity needed Ans- D Lean Goals can be achieved by which of the following? A Decreasing waiting time by implementing a push system B Instituting incoming inspection C Adding more non value-added activities D Reducing waste by using techniques like 5S Ans- D Which of the following will enable flow? A Supervising people B Implementing a new inventory management system C Eliminating sources of waste D Reducing the number of your suppliers Ans- C A team is looking at its process from the perspective of the material flow (from the supplier to customer) and information flow (from customer to supplier). What Lean technique are they using? A Root Cause Analysis B 5S C Kaizen Event D Value Stream Mapping Ans- D Sub-optimization... A occurs when each individual function runs at peak performance without considering other functions or needs. B describes allowing sub-par performance of the supply chain. C considers not improving the entire process across the value stream to meet customer requirements Ans- A What describes the use of a Product Family Matrix? A Compares steps across products and identify families. B Maps material and information flow for a process while identifying waste. C Measures the rate of pace of the service that is needed to meet customer demand. D Evaluates work flows to look for waste and redundancy. Ans- A Which of the following roles often serves as the resource for removing roadblocks and resistance? A Kaizen Team Leader B Deployment Champion C Kaizen Team Members D Lean Leader Ans- B Who is responsible for the sponsorship and commitment of an organization to the Lean Methodology? A Kaizen Team Leader B Executive Champion C Lean Leader D Project Champion Ans- B A Product Family refers to a group of products that go through the same or similar process steps, with similar process times and demand rates. How much of the same processing steps are usually shared? A 100% B At least 20% C At least 80% D At least 50% Ans- C Using Lean thinking and principles reduces waste, identifies value streams, and provides which of the following benefits? A Suppliers and customers align around your vision automatically. B Permits an increase in planned downtime. C Allows the customer to pull product as needed, rather than pushing product to the customer. D Facilitates a reduction in management layers. Ans- C In comparing Lean principles to Six Sigma principles, which of these statements is false? A Six Sigma principles are problem-focused B Six Sigma focuses on improving value streams C Lean is focused on process flow D Lean uses visuals to understand the process flow Ans- B What difficulty is often experienced while implementing Lean within a typical office environment? A Lack of potential solutions being identified B Lack of sufficient waste for action to be taken upon C Personnel do not welcome change. They are happy the way things are. D Lack of business objectives Ans- C Sub-optimization is likely to occur when departments or functions are centered around.... A making deliveries. B the customer. C individual organizational goals. D the flow of information. Ans- C In today's Lean terminology, what are processes associated with non-manufacturing areas of business or administration are referred to as? A Outside Enterprise B Healthcare Functions C Human Resources D Transactional Processes Ans- D How is 5S/6S utilized during Lean improvement activities? A Guides organizations to create and maintain an organized, clean and safe work environment as a foundation for achieving Lean B Highlights the cost impact of adding queuing locations within the office area C Used strictly in a manufacturing environment and is not generally utilized in any office or service Lean improvement activity D Categorizes process steps into value-added and non value-added activities Ans- A When implementing Lean into office and service areas, one of the first steps is to fully understand the current business process. What Lean Six Sigma tool will help Lean practitioners define their specific process? A The general business policy manual B A process map C Takt Time analysis sheet D Utilization of the 5 Whys thought process Ans- B Which Lean tool is useful in mapping the flow of the information or product through the office process? A SIPOC Diagram B Future State Value Stream Map C Spaghetti Diagram D Swim Lane Diagram Ans- C In a Value Added Analysis, steps within a process can be defined as Value-added activities, Non value-added activities and.... A Value-multiplying activities. B Value-subtracting activities. C Non-standard activities. D Non value-added (required) activities. Ans- D Lean transactional processes can be broken down into two primary functions. What are those two functions? A Production, Accounts Payable B Logistics, Management C Human Resources, Finance D Office, Service Ans- D Which of the following is NOT among the three key techniques for improving a business transactional process? A Eliminate redundancy such as requirements for multiple reviews and approvals, or duplicate copies B Implementing the Current Value Stream map C Eliminate bureaucracy and non-essential processing, especially if it is not an absolute requirement that can be justified D Complete a Value Added Analysis to determine if work activity adds value to the service provided Ans- B Which Lean tool enables flow by defining the sequence of steps and the time required to perform them? A Visual Management B Standard Work C 5S D Process Mapping Ans- B The rope in a theory of constraints system... A controls material release duration in order to keep the buffer at a certain level. B authorizes production. C protects the pace. D sets the pace. Ans- A A person waiting until the last possible moment before fully applying themselves to completing a task is an example of... A multitasking. B Parkinson's Law. C suboptimization. D Student Syndrome. Ans- D The drum in a theory of constraints system... A enforces the pace. B authorizes production. C protects the pace. D sets the pace. Ans- D A TOC tool which is used to examine the cause and effect logic behind the current situation and which helps determine why that situation is different from its preferred state is the... A intermediate objective map. B current reality tree. C prerequisite tree. D future reality tree. Ans- B In the theory of constraints, the pace of a bottleneck production operation is controlled by the pace of... A the previous (upstream) operation. B the next (downstream) operation. C the weakest link. D another non bottleneck operation. Ans- C One of the key ideas in Goldratt's theory of constraints is to maximize system performance by... A balancing the production line, i.e., equal capacity at each operation. B strengthening the weakest link the chain. C maximizing production at each operation. D minimizing the buffer. Ans- B The buffer in a theory of constraints system... A enforces the pace. B authorizes production. C protects the critical chain. D sets the pace. Ans- C In the theory of constraints, the ultimate goal is... A to maximize throughput. B to balance the flow of work. C to make money now and in the future. D to minimize inventory and operating expense. Ans- C The Prerequisite Tree... A is designed to provide step-by-step instructions for implementing a course of action. B is used to verify that a proposed action will produce the desired results. C is used to help implement decisions once the course of action has been determined. D is a graphic representation of a system's goal, critical success factors (CSFs), and the necessary conditions (NCs) for achieving them. Ans- C In more complex projects, the buffer at the end of each task which protects the critical chain process from variation due to noncritical tasks is the... A feeding buffer. B chain buffer. C rope buffer. D inventory buffer. Ans- A In a theory of constraints context, policies, rules, measurements, and training are examples of... A non-physical constraints. B organizational imperatives. C physical constraints. D things needing to be buffered. Ans- A In a theory of constraints system, throughput of the process is determined by... A the system constraint, or weak link. B the money flowing out of the system. C the money in the system. D customer demand. Ans- A If the intent of your project is to design and implement a new software package for tracking inventory, the initial Voice of the Customer analysis should be done in which project phase? A Define/Measure B Analyze C Improve D Control Ans- A A project team is working on a cycle time problem. The team and stakeholders have been established and now the customer must be identified. The customer of the project is NOT likely to be which of the following... A Process owner. B End user. C Next downstream organization. D External customer. Ans- A A good tool for displaying customer survey data with respect to satisfaction and importance of the question is... A an Affinity Diagram. B a Scatter Diagram. C a QFD Matrix. D a Perceptual Map. Ans- D A CTQ tree translates customer requirements into quantified requirements. Which of the following is an example of a quantified requirement for an auto repair shop? A Clean waiting room B Accurate and detailed bill C Wait time for pick-up must not exceed 30 minutes D Well-stocked vending machine Ans- C After checking in at your hotel, you go to your room and discover that the room has not been cleaned. This is an example of which element of a Kano analysis... A Delighter. B One-dimensional. C Must-be. D Moment of truth. Ans- C You check into a hotel and find a mint on the pillow case. This is an example of which one of Dr. Kano's customer requirements? A One-Dimensional B Attractive C Opportunity Rich D Must-be Ans- B The five steps of a VOC Study are... A Plan, Display, Collect, Analyze, and Execute. B Plan, Develop, Collect, Analyze, and Integrate. C Plan, Evaluate, Collect, Analyze, and Improve. D Plan, Determine, Control, Analyze, and Integrate. Ans- B VOC is... A a weekly process. B a one-time event. C an ongoing process. D a two-month Process. Ans- C If a customer requires a defect-free product, this is called a... A CTC. B CTD. C CTQ. D CTS. Ans- C A focus group can be defined as... A one-on-one interviews with many people at the same time. B in-depth qualitative interviews with a small number of carefully selected people. C a representative sample of a population that is selected to complete a written survey. D beginning the process of designing a product or service with the needs and expectations of the customer in mind. Ans- B Which term best describes this definition? "Articulate the general need to the business while linking the project to an organizational goal or a customer need." A Project Scope B Financial Benefits C Problem Statement D Business Case Ans- D The Goal or AIM Statement... A proposes a solution. B focuses on symptoms of the problem. C guides the whole project and keeps the team on task. D may contain a variable or unit of measure not included in the Problem Statement. Ans- C Where does the Project Charter's Measurable Goal come from? A Business Case B Management Directive C Voice of the Customer (VOC) D Project Plan Ans- C A project's scope is best determined when using... A customer feedback. B Stakeholder Analysis. C the SIPOC tool.Dthe D MAIC methodology. Ans- C The roadmap a team uses to manage and control resources, time and money to meet improvement objectives is the... A problem statement. B goal or AIM statement. C project charter. D business case. Ans- C The amount of improvement a team expects to achieve as a result of the project is defined in the... A problem statement. B goal or AIM statement. C stakeholder analysis. D scope statement. Ans- B When selecting team members for an improvement project it is important to consider... A if they have a reputation for proposing solutions. B how long the person has been with the company. C if they are from the Engineering Department. D their commitment to serving customers and their problem-solving abilities. Ans- D Which plan is created to ensure that the champion, mentor, process owner, and key stakeholders are aware of the team's purpose, objectives, members, meetings and deliverables? A Business Plan B GRPI Plan C Communication Plan D AIM Statement Ans- C A tool that helps turn a large, seemingly overwhelming amount of work into tasks that are doable, manageable, and measurable is called a... A WBS (Work Breakdown Structure). B SIPOC. C Project Charter. D SMART. Ans- A Which one of the following activities are where the team's mission, ground rules, responsibilities, and behavior and feedback determined? A Define Phase. B Team Launch. C Norming Stage. D Project Planning Phase. Ans- B A Kaizen Event is typically executed within what time period? A One day B One week C One month D One quarter Ans- B One of the elements to include in the scope of a Kaizen Event is... A products and/or services that will most benefit from the Event. B who is going to tell the customer the problem is fixed. C the starting and ending points that will define the Event boundaries. D the reasons the last Kaizen Event failed. Ans- C Which of the following is a characteristic of successful Kaizen Event? A The Event Week is given two weeks of time to assure everyone's opinion is heard. B The agenda follows a free flow style to allow for everyone's approach to receive equal consideration. C Complaint data is used exclusively as input for what needs to be done. D All team members commit to focus on the Kaizen Event full time for the entire event. Ans- D The purpose of a Kaizen Event is to... A fix all the problems in the Current Value Stream. B make the process operate at Takt Time. C execute and implement improvements within one week with a "Bias for Action." D decrease costs and increase employee satisfaction. Ans- C In the Preparation Phase, what is the Kaizen Event team's first task? A Document and agree upon the business opportunity or gap B Have the floor workers determine the main problem to evaluate C Decide if more than five weeks is required for the project D Determine what needs to be planned and how much it will cost Ans- A The PLAN step of PDCA can actually be broken down into two activities:identifying and defining the process, product, or service problem, and... A communicating with customers. B selecting leverage metrics. C analyzing the identified problem. D choosing SMEs to assist in checking things out. Ans- C Identifying and analyzing the problem occurs in which PDCA phase? A Plan B Do C Check D Act Ans- A Measuring the effectiveness of the test solution and determining if it can be improved occurs in which PDCA phase? A Plan B Do C Check D Act Ans- C PDCA is often used in which phase of the DMAIC methodology? A Define B Measure C Analyze D Improve E Control Ans- D PDCA is an iterative cycle. The two phases that are most often repeated are... A Plan / Do. B Do / Check. C Check / Act. Ans- B A SIPOC is the first tool the team may use as it begins to identify process shortcomings that do not meet customer requirements and... A suppliers that should be released from their contracts. B inputs that do not meet its requirements. C requirements that need to be renegotiated. D outputs to slow down so the customers can handle them better. Ans- B Who should be involved in the preparation of the SIPOC diagram? A The Engineering department should be requested to author all SIPOCs as they have access to all the information needed and can represent the entire company. B A sample of suppliers and customers so they provide information on the problems they have with the process and process associates. C The project sponsor, the process owner, the team leader, and subject matter experts should all be involved. Operations personnel should be included as well, since they are the true process experts. D Outside consultants who "don't have a pony in the race" and can provide an unbiased opinion of all the problems and solutions after an intensive round of interviews with all process associates. Ans- C