TCFP Officer 1 Practice Test Questions and Answers, 100% Verified

Why must a company officer, as a public servant, meet their community's needs with competence, courtesy, and efficiency? Select one: a. Good customer service is essential to the health and safety standards of the agency. b. Good customer service is essential to maintain a positive public perception of the agency. c. Positive contacts within the community will help the company officer change group dynamics. d. Community perceptions will impact the internal and external expectations of a new company officer. b. Good customer service is essential to maintain a positive public perception of the agency. Which statement contains all three parts of assertive communication? Select one: a. I feel frustrated when the equipment is not returned to its proper place on the truck. b. You're always making mistakes. c. "I feel frustrated when PPE is improperly cleaned, so let's talk about how we clean PPE to remove possible contaminants." d. I think the problem is you and your bad attitude. c. "I feel frustrated when PPE is improperly cleaned, so let's talk about how we clean PPE to remove possible contaminants." Accountability for decisions within a fire organization is almost always: Select one: a. specialized. b. decentralized. c. functional. d. centralized. d. centralized. Combination organizations provide staffing and receive funding in accordance with the: Select one: a. level of functional supervision in the department. b. capability of their auxiliary apparatus. c. dominant aspect of their organization. d. results of a position and job analysis. c. dominant aspect of their organization. Company officers who apply honesty and strong moral principles to the decision-making process are cultivating the leadership quality of: Select one: a. integrity. b. dependability. c. proactiveness. d. industriousness. a. integrity. The first step a company officer can take to solve problems or make decisions is to: Select one: a. identify a problem that requires a response. b. determine the steps needed to meet the selected goals and outcomes. c. determine the effectiveness of the activities in meeting goals and outcomes. d. identify their strengths and weaknesses. a. identify a problem that requires a response. A new company officer should always remember the respect she or he has among crew members must be: Select one: a. abused. b. based on rank. c. based on past relationships. d. earned. d. earned. Learning to recognize and label your emotions quickly, and practicing how to behave when certain emotions arise, will allow you to choose: Select one: a. how to behave rather than being emotionally reactive. b. reckless or impulsive behaviors over intention